Leona Chivizhe
Ottawa,Ontario
Summary
Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications. Seasoned communications and support professional with over 15 years of experience representing organizations. Expertise in liaising with wide range of parties, including all levels of management, governments, operational experts and clients.
Overview
23
23
years of professional experience
Work History
Liaison Officer
High Commission of the Republic of Zambia
09.2007 - Current
- Responsible for the Office Management duties such as ordering Office supplies
- Processing passport renewal for clients
- Recording and filing of GST returns for the officers
- Answering a high volume of calls and maintaining a rapid response rate in a professional Manner
- Typing and word-processing of various documents and electronic information
- Filing of data and performing other routine clerical tasks as assigned such as Diplomatic office invitations and mail processing
- Operating a variety of standard office machines such as a personal computer and a variety of computer software, phones, fax machines, shredding machines and photo copy machines
- Communicating and liaise verbally and in writing between clients, visitors and relevant staff
- Responding clearly and effectively to spoken requests over the phone or in person and to verbal or written instructions.
Operations Manager
Moores Clothing for Men
06.2005 - 08.2007
- Set guidelines and policies, formed strategies and sales goals for the staff to meet
- Organized fun company events to make sure company morale stays high
- Staffed for daily shifts accordingly to meet the company’s business needs and requirements
- Got involved in stocking merchandise and the billing process
- Maintained cataloguing, merchandising, balancing and closing the daily books.
Sales Associate
Intertan Canada, The Source by Circuit City
02.2004 - 06.2005
- Operated cash register
- Provided customers with quality up to date electronic information to help them in making the right purchasing decision
- Stocked Electronic merchandise on the shelves
- Balanced and closed end of day sales.
Sales Specialist
Hudson Bay Company
09.2000 - 12.2004
- Executed appropriate selling behaviors consistently
- Operated cash register
- Maintained displays and arrangements in the Ladies Designer and Sports wear
- Provided excellent customer service to customers that met and exceeded store standards.
Education
Project Management Professional Certificate - Project Management
Coursera
Ottawa, ON01.2023
Nutrition Degree -
Canadian School of Nutrition
Ottawa, Ontario04.2005
High School Diploma -
Elmwood High School
Ottawa, ON06.2002
Professional Certification - Scrum Master Certification Specialization
Coursera
Ottawa 2023 - 2023
Skills
- Professional Skills
- Operating systems
- Microsoft Windows XP
- Microsoft Windows Vista
- Microsoft windows 7
- Microsoft Excel
- PowerPoint
- Software applications
- Microsoft Office 2003
- Lotus Notes
- Adobe acrobat Reader
- Adobe Photoshop
- Mail clients and Browsers
- Internet Explorer
- Firefox
- Outlook
- External Communications
- Verbal and Written Communication
- High-Pressure Environments
- Complex Problems Analysis
- Client Relationships
- Reporting
Timeline
Professional Certification - Scrum Master Certification Specialization
Coursera
2023 - 2023
Liaison Officer
High Commission of the Republic of Zambia
09.2007 - Current
Operations Manager
Moores Clothing for Men
06.2005 - 08.2007
Sales Associate
Intertan Canada, The Source by Circuit City
02.2004 - 06.2005
Sales Specialist
Hudson Bay Company
09.2000 - 12.2004
Project Management Professional Certificate - Project Management
Coursera
Nutrition Degree -
Canadian School of Nutrition
High School Diploma -
Elmwood High School
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