LEONA CHIVIZHE
Ottawa,Ontario
Summary
Experienced and highly organized Liaison Officer, certified Project Manager, and Scrum Master, proficient in efficiently coordinating business operations. Facilitating communication among internal and external stakeholders, and overseeing the lifecycles of a project. Adept at serving as a mediator to streamline processes, resolve issues, and enhance overall communication. Over 15 years of expertise in representing organizations, and possess strong communication and support skills. Track record includes successfully liaising with diverse parties, such as government entities, operational experts, and clients.
Overview
24
24
years of professional experience
Work History
Liaison Officer/Procurement Officer
High Commission of the Republic of Zambia
09.2007 - Current
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Developed and implemented strategies to streamline communication between internal and external stakeholders.
- Increased overall productivity by implementing efficient workflow processes that reduced redundancies within the organization.
- Organized successful events by coordinating logistics, managing budgets, and overseeing promotional activities.
- Managed conflict resolution, ensuring positive outcomes for all parties involved in disputes or disagreements.
- Manage approximately 40 visa applications, emails and calls per day from clients.
Project Manager
School Council Chair – St. Jerome Catholic School
09.2023 - 06.2024
- Project record keeping for various documents and electronic information
- Effectively reporting to 10 stakeholders and council members.
- Facilitate communication between clients, visitors, and relevant staff, both verbally and in writing. Managed the council fundraisers, banking accounts and trips.
- Communicated all projects between council and school
- Liaised with the community and the St. Jerome council
- Assisted the school with initiatives that are engaging to student life and the community.
- Managed multiple events for over 900 students, staff and parents.
Operations Manager
Moores Clothing for Men
06.2005 - 08.2007
- Developed and maintained relationships with external vendors and suppliers.
- Establish guidelines, policies, and sales goals, ensuring staff adherence
- Schedule daily shifts according to business needs
- Manage cataloguing, merchandising, balancing, and daily book closing.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Sales Associate
Intertan Canada, The Source by Circuit City
02.2004 - 06.2005
- Operate the cash register and provide customers with updated electronic information
- Stock electronic merchandise on shelves
- Balance and close end-of-day sales.
Sales Specialist
Hudson Bay Company
09.2000 - 12.2004
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provide excellent customer service exceeding store standards.
- Interacted with approximately 80-100 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
Master - Scrum Master - Coursera
Scrum
Ottawa, ON04.2023
Project Management Professional Certificate: Project Management - Professional Project Management
Google Coursera Program
Ottawa, ON01.2023
Nutrition Degree -
Canadian School of Nutrition
Ottawa, Ontario04.2005
High School Diploma -
Elmwood High School
Ottawa, ON06.2002
Skills
- Professional Skills
- Verbal and written communication high-pressure environments complex problems analysis
- Project Scheduling
- Requirements Gathering
- Meeting facilitation
- Project planning and development
- Customer Relations
- Stakeholder Communications
- Advanced problem solving
- Client Relations
- Agile Methodology
- Project Management
- Document Management
Languages
English
Native or Bilingual
French
Elementary
Timeline
Project Manager
School Council Chair – St. Jerome Catholic School
09.2023 - 06.2024
Liaison Officer/Procurement Officer
High Commission of the Republic of Zambia
09.2007 - Current
Operations Manager
Moores Clothing for Men
06.2005 - 08.2007
Sales Associate
Intertan Canada, The Source by Circuit City
02.2004 - 06.2005
Sales Specialist
Hudson Bay Company
09.2000 - 12.2004
Master - Scrum Master - Coursera
Scrum
Project Management Professional Certificate: Project Management - Professional Project Management
Google Coursera Program
Nutrition Degree -
Canadian School of Nutrition
High School Diploma -
Elmwood High School
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