Leon Kananga
Winnipeg,MB
Summary
Dynamic leader with a proven track record at Amazon, enhancing customer satisfaction and team performance through effective problem-solving and team leadership. Skilled in customer service and multitasking, I've fostered strong relationships and streamlined processes, significantly improving service quality and operational efficiency.
Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Amazon
05.2021 - 02.2025
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
Tenant Services Assistant
West Broadway Community Organization
03.2022 - 01.2025
- Served as a reliable point-of-contact for emergency situations, coordinating appropriate responses quickly and effectively.
- Conducted regular property inspections to identify potential problems and recommend necessary repairs.
- Developed strong relationships with vendors to ensure timely completion of maintenance services at competitive prices.
- Provided exceptional customer service, leading to an increase in positive feedback from tenants.
- Streamlined communication between tenants and management by efficiently relaying critical information.
- Conducted thorough background checks on potential tenants, ensuring a safe living environment for all residents.
Cargo Handler
Federal Express
08.2020 - 04.2022
- Communicated proactively with team members during high-pressure situations to maintain smooth workflows leading to successful shipment completions.
- Coordinated effectively with shipping carriers to guarantee timely pick-up and delivery of shipments while minimizing delays or disruptions in the supply chain process.
- Provided exceptional customer service by promptly addressing concerns, answering questions, and resolving issues related to cargo handling.
- Enhanced cargo handling efficiency by implementing streamlined processes and procedures.
- Met aircraft configurations by security cargo and mail on pallets and in place.
- Reduced loading and unloading times for faster turnaround with improved organization and coordination skills.
- Maintained high success rate in correct and safe handling of explosives and other special cargo.
- Implemented proper hazardous materials handling procedures to ensure the safe transportation of dangerous goods.
Education
No Degree - Business Administration And Management
ABM College
Calgary, AB10-2023
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team leadership
- Customer relations
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of five staff members.
Languages
English
Professional Working
French
Professional Working
Certification
- Forklift Certification
- First Aid Certification
- Manitoba Driver's License
Interests
- Community Cleanup
- I enjoy helping others and giving back to the community
- Documenting and sharing travel experiences
Timeline
Tenant Services Assistant
West Broadway Community Organization
03.2022 - 01.2025
Customer Service Supervisor
Amazon
05.2021 - 02.2025
Cargo Handler
Federal Express
08.2020 - 04.2022
No Degree - Business Administration And Management
ABM College
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