LEON BARNES
COURTICE,ON
Summary
Currently, I am a fourth-year student completing an Honors Bachelor of Arts in Criminology and Justice Studies with coursework in Rights and Wrong in the Justice System, Criminal Law, Data Analysis and Research Methods. Commitment to a strong understanding of the policies and legislatures that must be understood to communicate and educate the public. Excellent interpersonal and communication skills developed through experience in customer service roles and previous experiences within financial institutions. Proficient in Microsoft Office Applications such as Excel, PowerPoint and Word to complete reports and major research papers Operations support Verbal and Written Communication Marketing Strategies Team Collaboration
Overview
9
9
years of professional experience
1
1
Certification
Work History
Practicum Student
Ministry of Finance
01.2023 - Current
- Learning how to plan, lead, and conduct investigations, search and seizure actions, obtain evidence by ensuring proper collection, custody, control, and identification
- Gain in-depth knowledge of investigative techniques, judicial processes, rules of evidence, court procedures, and surveillance techniques.
- Research tax legislation, case law/summaries/decisions
- Examine and analyze all evidence, including tax returns, books, and records, by researching th organization, business policies and practices, and accounting systems, reviewing ministry records and files, as well as information from other tax jurisdictions or other sources (i.e., banks, customers, third parties) to obtain proof of tax evasion and fraud;
General Manager
Sunrise Caribbean Restaurant
06.2019 - 11.2022
- Training and motivating high energy team to complete tasks in fast paced work environment
- Ensuring restaurant maintained all company policies, Health and Safety as well as Food Safety standards Demonstrated professionalism and hospitality in all interactions with staff and restaurant guests
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Deposit Administrator
Zag Bank
06.2018 - 04.2019
- Ensure the accurate processing of incoming/outgoing transfer forms received from other financial institution for GICs, RRSPs, & TFSAs
- Responsible for the precise depositing of cheques once compliance and fraud screening requirements are validated
- Initiated new reporting procedure to compile, track and present operational data to senior management Analyzed large amounts of data to find patterns of fraud and anomalies
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Customer Service Representative
Capital One
06.2015 - 03.2018
- Ability to identify and address client concerns in professional manner
- Selected by management to assist in escalated queue taking on clients with issues that could not be solved by the front line associates
- Used critical thinking and problem solving skill to identify potential fraudulent activity & mitigate risk on clients accounts
- Identified as a top performer in most performance statistics metrics within the call centre environment Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales consultant
Rogers Communications
05.2013 - 12.2014
- Top performer sales division for small to medium sized businesses across Canada
- Consulting clients to help grow their small business through effective online marketing solutions Assisted team by volunteering to hold workshops on how to improve sales technique
- Created detailed sales presentations to communicate product features and market data
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base
- Cold-called leads and closed large number of new sales over several months.
Education
Degree - Criminology and Justice
University of Ontario Technical Institute
2023
Associate of Arts - Liberal Arts And Science
Kingston College
06.2020
Skills
- Operations support
- Verbal and Written Communication
- Research Methods
- Team Collaboration SKILLS
- Analytical Ability
- Interpersonal Skills
- Relationship Building
Certification
Anti-Money Laundering and Anti-Terrorism Policy 2018 Operational Risk Management Policy 2018 Records Retention and Destruction Policy 2018 Information Security Policy 2018 Privacy Policy 2018
Timeline
Practicum Student
Ministry of Finance
01.2023 - Current
General Manager
Sunrise Caribbean Restaurant
06.2019 - 11.2022
Deposit Administrator
Zag Bank
06.2018 - 04.2019
Customer Service Representative
Capital One
06.2015 - 03.2018
Sales consultant
Rogers Communications
05.2013 - 12.2014
Degree - Criminology and Justice
University of Ontario Technical Institute
Associate of Arts - Liberal Arts And Science
Kingston College
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