Locadia Makate

Dynamic professional with extensive experience in project management and compliance at Alberta Pension Services. Demonstrated success in training and mentoring teams, resulting in enhanced operational efficiency and data accuracy. Skilled in effective communication and problem-solving, contributing to successful outcomes in pension plan administration and stakeholder engagement.

Available upon request

• Member Services Rep, Edmonton, Alberta, 04/01/19, Current
• Coordinator/Assistant Manager, APS, Edmonton, Alberta, 01/01/13, 04/01/19, Maintain turnaround time by making sure staff completed day to day task to meet deadlines, Assist employees when another employee calls in sick get coverage to meet deadlines, Develop, review and receive feedback within the team to recognize efficiencies and areas of improvement., Avoid, investigate issues before happening and have a long term plan to avoid problems from happening in the future, Make decisions on behalf of the team and take initiatives, Communicate with employees all communication needed to be communicated, Build and maintain positive working relationships with team members and external clients, Manage the weekly schedule for my team and assist a different team as required by the organization, Train, mentor and coach employees support operations by maintaining office system and I am the go-to person for staff from different departments, Monitor team progress, and suggest training when needed, Create template for the organization, and post it on company internet
• Program Support, Alberta Works, Human Services (Meadowlark), Edmonton, Alberta, 09/01/12, 11/01/12, Confirm Payments and services in order to maintain integrity and good services, Operate all office equipment; faxes, copiers, printers, large poster printer, telephones, and computers troubleshoot, Distribute incoming and outgoing mail to workers and forward to other branches, Retrieve client files from system and perform phone requests from other offices, Implement data entry, other clerical duties and maintain electronic and hard copy filing system, Perform administrative duties as assigned, establish, and maintain departmental electronic files according to the company procedure.
• Administrative Assistant, Commissionaires, Edmonton, Alberta, 06/01/09, 03/01/12, Provide assistance to staff in showing them how to write incidents reports, Write a yearend report, prepare year end reviews and submit to the manager, Update logs and tracking of applicable activities, Detect issues and safety of employees and report it when needed., Resolve problems by applying in-depth knowledge and experience, Educate staff about safety and using appropriate safety clothing, Provide guidance with new staff in effort to assist them in their daily tasks.

• i help society by feeding homeless
• I enjoy going to the gym
• Rated to be a best trainer by my former manager with good feedback from the team