Angela Randall

• Actions through incoming correspondence including via phone and email
• Completes data entry tasks and assigns files to the appropriate teams
• Review and verify peers work files
• Proficient in using several computer programs including Microsoft Office suite, Teams, Ariel DB, Admin Portal, FileNet and Mosaic archives
• Reduced client concerns by promptly addressing issues and providing effective solutions.
• Enhanced team productivity by providing ongoing training, guidance, and support.
• Participated continuous improvement initiatives aimed at enhancing overall organizational effectiveness.
• Developed strong relationships with clients, vendors, and team members for seamless collaboration and successful outcomes.
• Optimized workflows to increase efficiency and decrease errors in day-to-day operations.

• Key Projects:

Buyback Campaign

PSPA clean up

• Enhanced customer satisfaction by providing exceptional service and addressing member concerns promptly.
• Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
• Developed strong relationships with clients, vendors, and team members for seamless collaboration and successful outcomes.
• Entered data accurately into several computer software programs, Microsoft office suite, Vault and Mosaic.
• Created and maintained data entry logs to track data entry activities.

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.