Leny Peralta
Markham,ON
Summary
Detail-oriented professional with expertise in customer service and patient scheduling. Proven ability to resolve issues promptly while maintaining a welcoming atmosphere. Committed to enhancing service efficiency in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Post Office Clerk
Shoppers Drug Mart - Galsworthy
5762 Hwy 7, Markham ON L3P1A8
06.2022 - Current
- Processed incoming and outgoing mail efficiently, ensuring timely delivery to customers.
- Assisted customers with inquiries, providing accurate information on postal services and products.
- Managed inventory of postal supplies, maintaining stock levels to optimize service efficiency.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Medical Receptionist - Part Time
Ashgrove Medical Clinic
6633 Hwy 7 Markham, ON L3P 7P2
08.2021 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated patient check-ins and maintained organized medical records for enhanced efficiency.
- Facilitated communication between healthcare providers and patients, ensuring clarity of information.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Logistic and Support Represntative
YoGPS Inc
6060 Hway 7 Markham ON L3P 3A9
01.2025 - 04.2026
- Handle and manage E-commerce Order fulfillments
- Manage Customer request in CRM
- Handling In-bound customer chats via website and emails
- Handling calls and support requests
- Handling payments
- Assisting in managing overall operations of the company
- Any other duties that may be assigned
Logistic and Customer Support Representative
Maplewiz Solutions Inc
6060 Hway 7, Markham ON L3P 3A9
09.2021 - 12.2024
- Handle and manage E-Commerce Order fulfillments
- Manage Customer requests in CRM
- Handling In-bound customer chats via websites and emails.
- Handling calls and support requests
- Handling customer payments
- Assisting in managing overall operations of the company
- Any other duties that maybe assigned.
Post Office Clerk
Shoppers Drug Mart - Bhana Pharmacy
6579 Hwy 7, Markham ON L3P 2B0
12.2020 - 09.2023
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Monitored inventory of postage stamps and made orders to replenish.
- Sorted mail according to size, shape and destination.
- Upsold postal services like insurance and tracking.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed mail and computed pricing amounts.
- Processed incoming and outgoing mail efficiently, ensuring timely delivery to customers.
- Assisted customers with inquiries, providing accurate information on postal services and products.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Medical Office Administrator
Carmit Diagnostic Imaging
(Toronto, Ontario)
04.2019 - 12.2020
- Managed scheduling and coordination of patient appointments, ensuring efficient workflow.
- Answering the phone and checking voicemails
- Maintaining a clean and safe working environment
- Ensuring accurate transfer of patient charting
- Reviewed and sent medical records to other physicians upon request.
Caregiver/Nanny
Leah Silber
07.2013 - 10.2020
- Supervised daily activities, ensuring safety and well-being of children in care
- Developed engaging educational activities, fostering cognitive and social development
- Organized playdates and outings, enhancing children's social interactions
- Managed household tasks related to childcare, maintaining a clean and organized environment
- Prepared nutritious meals and snacks, adhering to dietary restrictions or preferences as needed.
- Maintained a clean living space by performing light housekeeping duties such as laundry, dishes, and tidying up play areas.
Education
Medical Office Administrator Diploma - Healthcare
Medix College of Healthcare
11-2019
Skills
- Medical Office Diploma
- Proficient in Microsoft Office (Word, Excel, Powerpoint, SIMMS and Accuro
- Ability to maintain clinic calendar and follow up with scheduled appoinment
- Multitasking and organization
- Data entry
- Appointment scheduling
- Patient registration
- Customer service
- Friendly, positive attitude
- Flexible and adaptable
Languages
English
Full Professional
Timeline
Logistic and Support Represntative
YoGPS Inc
01.2025 - 04.2026
Post Office Clerk
Shoppers Drug Mart - Galsworthy
06.2022 - Current
Logistic and Customer Support Representative
Maplewiz Solutions Inc
09.2021 - 12.2024
Medical Receptionist - Part Time
Ashgrove Medical Clinic
08.2021 - Current
Post Office Clerk
Shoppers Drug Mart - Bhana Pharmacy
12.2020 - 09.2023
Medical Office Administrator
Carmit Diagnostic Imaging
04.2019 - 12.2020
Caregiver/Nanny
Leah Silber
07.2013 - 10.2020
Medical Office Administrator Diploma - Healthcare
Medix College of Healthcare