LENA MCTEAGUE
Pickering,ON
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Weedman lawn care
Pickering, ON
03.2023 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Met daily customer service quotas with a focus on quality.
Sales Associate
Tommy Hilfiger Pickering
Pickering
09.2020 - 10.2022
- Operated cash register, collected payments and provided accurate change
- Helped customers find specific products, answered questions and offered product advice
- Built trusting relationships with customers by making personal connections
- Answered incoming telephone calls to provide store, products and services information.
Sales Associate
Mastermind Toys
11.2019 - 11.2019
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Answered product questions with up-to-date knowledge of sales and promotions
- Maintained inventory levels.
Education
High School Diploma -
St Marys Catholic Secondary School
Pickering, ON06-2020
Skills
- To attain a Customer Service
- Position within retail
- Good in leadership
- Written and oral communication skills
- Cash handling accuracy
References
References available upon request
Timeline
Customer Service Representative
Weedman lawn care
03.2023 - Current
Sales Associate
Tommy Hilfiger Pickering
09.2020 - 10.2022
Sales Associate
Mastermind Toys
11.2019 - 11.2019
High School Diploma -
St Marys Catholic Secondary School