Lena Fasheh
Glendale
Summary
Proven On-Site Representative with a track record of enhancing customer satisfaction and streamlining project completion at EmpireCLS. Excels in cross-functional coordination and strong leadership, significantly improving client relations. Demonstrated ability to develop effective contingency plans, ensuring project success without exceeding budgets.
Overview
16
16
years of professional experience
Work History
On-Site Representative
EmpireCLS
10.2021 - Current
- Enhanced customer satisfaction by addressing and resolving on-site issues promptly and professionally.
- Assisted in the development and execution of contingency plans to address unforeseen challenges that could have impacted overall objectives.
- Streamlined project completion by efficiently coordinating with clients, contractors, and internal teams.
- Minimized delays in project timelines by proactively identifying potential challenges and implementing corrective actions.
- Maximized on-site efficiency via diligent oversight of schedules and budgets while balancing competing priorities.
On-Site Representative
Ohana Festival (2021-Current)
09.2021 - Current
- Enhanced customer satisfaction by addressing and resolving on-site issues promptly and professionally.
- Assisted in the development and execution of contingency plans to address unforeseen challenges that could have impacted overall objectives.
- Streamlined project completion by efficiently coordinating with clients, contractors, and internal teams.
- Maintained high-quality standards through rigorous quality control measures during all stages of the project lifecycle.
- Minimized delays in project timelines by proactively identifying potential challenges and implementing corrective actions.
On-Site Representative
Flyte Tyme
09.2013 - 09.2021
- Enhanced customer satisfaction by addressing and resolving on-site issues promptly and professionally.
- Assisted in the development and execution of contingency plans to address unforeseen challenges that could have impacted overall objectives.
- Streamlined project completion by efficiently coordinating with clients, contractors, and internal teams.
On-Site Representative
Ridewell Limousine Services
02.2009 - 09.2013
- Enhanced customer satisfaction by addressing and resolving on-site issues promptly and professionally.
- Assisted in the development and execution of contingency plans to address unforeseen challenges that could have impacted overall objectives.
- Strengthened stakeholder trust through consistent delivery of accurate progress reports at every stage of the project''s lifecycle.
- Streamlined project completion by efficiently coordinating with clients, contractors, and internal teams.
Education
High School Diploma -
Glendale High School
Glendale06-1997
Skills
- Cross-functional coordination
- Strong leadership
- Client relationship building
- Customer support
- Customer relations
- Client services
Timeline
On-Site Representative
EmpireCLS
10.2021 - Current
On-Site Representative
Ohana Festival (2021-Current)
09.2021 - Current
On-Site Representative
Flyte Tyme
09.2013 - 09.2021
On-Site Representative
Ridewell Limousine Services
02.2009 - 09.2013
High School Diploma -
Glendale High School
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