Lena Dube
Orleans,ON
Summary
Dedicated professional with a proven track record at Mantha Insurance Brokers and Home Care Aid and Respice Care, excelling in elderly care and customer service. Demonstrates exceptional problem-solving and compassionate support, enhancing client satisfaction and fostering trust. Skilled in multitasking and time management, consistently delivering high-quality care and service.
Overview
17
17
years of professional experience
Work History
Caregiver
Home Care Aid and Respice Care
02.2017 - 02.2019
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Scheduled daily and weekly care hours for client caseload.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with self-administered medications.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Customer Service Representative
Mantha Insurance Brokers
09.2001 - 02.2004
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Cross-trained and provided backup support for various companies.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
Education
Registered Insurance Brokers Ontario - Home And Automobile Insurance
Algonquin College
Ottawa, None01-2001
High School Diploma -
Rideau High School
Ottawa06-1996
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
- Multitasking and Organization
Languages
English
Professional Working
French
Elementary
Timeline
Caregiver
Home Care Aid and Respice Care
02.2017 - 02.2019
Customer Service Representative
Mantha Insurance Brokers
09.2001 - 02.2004
Registered Insurance Brokers Ontario - Home And Automobile Insurance
Algonquin College
High School Diploma -
Rideau High School
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