Leili Anzalichi
Toronto,ON
Summary
Customer-oriented team member with strong communication skills and administrative support background. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
10
10
years of professional experience
Work History
Medical Receptionist (voluntary)
Dakota Dental
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Kids English Supervisor
Noor English Institute
09.2010 - 09.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Conducted routine inspections to check quality and compliance with established specifications.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
Master of Science - Educational Research
Kharazmi University
Tehran, Iran09.2019
Skills
- Time Management
- Interpersonal Skills
- Computer Proficiency
- Organizational Skills
- Initiative Taking
- Adaptability
- Decision Making
- Teamwork Orientation
- Excellent Communication
- Administrative Support
- Guest Reception
- Detail Oriented
- Strategic Planning
- Supply and Materials Oversight
- Phone and Email Etiquette
- Data Confidentiality
- Team Supervision
Accomplishments
- Certification of Excel for Accounting [November 2023]
- Defending Master of Science Thesis in Educational Research and Cognitive Science [September 2019]
Languages
English
Professional Working
Persian
Native or Bilingual
Reference
My friend, Rana, from hotel Manga is my reference for this position.
(416)844-9873
Timeline
Kids English Supervisor
Noor English Institute
09.2010 - 09.2020
Medical Receptionist (voluntary)
Dakota Dental
Master of Science - Educational Research
Kharazmi University
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