Leili Anzalichi
Toronto,ON
Summary
Customer-oriented team member with strong communication skills and administrative support background. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
10
10
years of professional experience
Work History
Medical Receptionist (voluntary)
Dakota Dental
Toronto, ON
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Kids English Supervisor
Noor English Institute
Tehran, Iran
09.2010 - 09.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Conducted routine inspections to check quality and compliance with established specifications.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
Master of Science - Educational Research
Kharazmi University
Tehran, Iran09.2019
Skills
- Time Management
- Interpersonal Skills
- Computer Proficiency
- Organizational Skills
- Initiative Taking
- Adaptability
- Decision Making
- Teamwork Orientation
- Excellent Communication
- Administrative Support
- Guest Reception
- Detail Oriented
- Strategic Planning
- Supply and Materials Oversight
- Phone and Email Etiquette
- Data Confidentiality
- Team Supervision
Accomplishments
- Certification of Excel for Accounting [November 2023]
- Defending Master of Science Thesis in Educational Research and Cognitive Science [September 2019]
Languages
English
Professional Working
Persian
Native or Bilingual
Reference
My friend, Rana, from hotel Manga is my reference for this position.
(416)844-9873
Timeline
Kids English Supervisor
Noor English Institute
09.2010 - 09.2020
Medical Receptionist (voluntary)
Dakota Dental
Master of Science - Educational Research
Kharazmi University