Leilah Nakabuye
Ottawa,ON
Summary
Driven Boba Barista from Bally, excelled in optimizing workflow for peak efficiency, enhancing customer satisfaction through high-quality beverage craftsmanship. Demonstrated adaptability in fast-paced environments and exceptional interpersonal skills, contributing to significant performance improvements. Mastered menu knowledge and food safety, ensuring seamless operations and stellar service.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Boba Barista
Bally
01.2022 - 02.2024
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
- Cleaned counters, machines, utensils, and seating areas daily.
- Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
- Controlled line and crowd with quick, efficient service.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
Bachelor of Transport And Logistics Managment -
Makerere University Business School
Uganda 01.2017 - 05.2022
Skills
- Strong Work Ethic
- Cleanliness and Organization
- Adaptability in Fast-Paced Environments
- Continuous learning mindset
- Flexible schedule availability
- Interpersonal Skills Development
- Decision Making Aptitude
- Reliability and punctuality
- Food safety understanding
- Active listener
- Team Player
- Order Taking
- Exceptional customer service
- Opening and closing duties
- Performance Improvement
- Food Preparation
- Sales expertise
- Time Management
- Food Storage Management
- Stocking Supplies and Retail Products
Accomplishments
- Redesigned coffee menu for improved readability.
- Supervised team of 25 staff members.
Languages
English
Native or Bilingual
Timeline
Boba Barista
Bally
01.2022 - 02.2024
Bachelor of Transport And Logistics Managment -
Makerere University Business School
01.2017 - 05.2022
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