Leigha Juliano
Palmdale
Summary
Results-driven Senior Business Operations Manager known for exceptional productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Skillful in leveraging analytical thinking, problem-solving abilities, and communication skills to drive operational excellence and achieve organizational goals. Excel at fostering collaboration among teams to implement effective business solutions.
Overview
15
15
years of professional experience
Work History
Senior Business Operations Manager
CarMax
Palmdale
12.2023 - Current
- Managed daily operations to enhance workflow efficiency and team collaboration.
- Coordinated cross-departmental meetings to support daily and monthly goals.
- Promoted positive engagement throughout the store and across the region.
- Ensured adherence to state compliance requirements during the onboarding of new hires, including the management of I-9 forms, drug screening, clinic authorizations, and the initiation of background checks.
- Managed the daily operations of the business, including staff scheduling and resource allocation.
- Directed business operation processes and developed policies.
- Led cross-functional teams in developing innovative solutions for challenges faced by the company.
Business Operations Manager
CarMax
Ontario, Murrieta, & Palmdale
11.2010 - 12.2023
- Hired, trained, and coached team members through BOA, Mentor, LBOA, and MDP programs.
- Built strong, lasting relationships with both internal and external customers by utilizing active listening, effective communication, and dynamic interpersonal skills.
- Supported the Los Angeles region with training and developing associates.
- Managed a high-functioning team to drive and deliver on goals and expectations.
Education
GED -
CHARTER OAK HIGH SCHOOL
Covina, CA06-2007
Skills
- Operations management
- Workflow optimization
- Policy development
- Compliance oversight
- Customer relationship management
- Team leadership
- Cross-department collaboration
- Training and development
- Staff management
- Microsoft Suite
Timeline
Senior Business Operations Manager
CarMax
12.2023 - Current
Business Operations Manager
CarMax
11.2010 - 12.2023
GED -
CHARTER OAK HIGH SCHOOL
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