Leigh McDonald
Barrie,ON
Summary
Dedicated restaurant professional with a strong focus on customer satisfaction and problem resolution. Proven ability to train staff and maintain operational efficiency while delivering exceptional guest service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Server
The Farmhouse Restaurant
04.2024 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Maintained cleanliness and organization in dining area, enhancing guest experience and safety.
- Managed cash register operations, processing payments accurately and efficiently.
Restaurant Hostess
The Farmhouse Restaurant
06.2022 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Handled guest inquiries with professionalism and courtesy.
- Collaborated with kitchen staff to coordinate timely service during peak hours.
- Assisted in training new hostesses on operational procedures and customer service standards.
Marina Dock Hand
Hindson Marina
04.2024 - 08.2024
- Operated and maintained marina equipment to ensure safe and efficient docking operations.
- Assisted boat owners with docking procedures, enhancing customer satisfaction through personalized service.
- Operated fuel delivery systems efficiently, adhering to safety protocols at all times.
Education
Undergraduate - Political Science And Government, Bcomm
University of Guelph
Guelph04-2028
High School Diploma -
St Peters Catholic School
Barrie, ON06-2024
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Cash handling
- POS system operation
- Critical thinking
- Customer relations
- Problem resolution
- Cleanliness
- Memory retention
- Teamwork and collaboration
Languages
English
Native or Bilingual
Certification
- Smart Serve License - [2025-05-05 - 2030-05-04]
Timeline
Restaurant Server
The Farmhouse Restaurant
04.2024 - Current
Marina Dock Hand
Hindson Marina
04.2024 - 08.2024
Restaurant Hostess
The Farmhouse Restaurant
06.2022 - Current
Undergraduate - Political Science And Government, Bcomm
University of Guelph
High School Diploma -
St Peters Catholic School