Summary
Overview
Work History
Education
Skills
Timeline
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Leia Daniel

Mississauga,ON

Summary

I am a second year Common Law student at the University of Ottawa enrolled in the Honours Bachelor degree in Political Science and Juris Doctor. I am a dedicated individual with aspirations of making a difference in my profession. Through my various activities in volunteering and customer service, I have developed strong communication and interpersonal skills.

Overview

3
3
years of professional experience

Work History

Associate Personal Banking /National Operations Team (Can P&BB)

BMO Bank of Montreal
05.2024 - 10.2024
  • Contacted the customer to obtain the necessary information to manage their account profile.
  • Delivered exceptional customer service that builds trust through expertise, providing responsive service and support.
  • Managed all transactional outcomes of customer calls or referred to appropriate internal business groups.

Customer Service Representative / Ottawa Branch

BMO Bank of Montreal
11.2023 - 05.2024
  • Identified customer needs and initiated referrals to BMO colleagues.
  • Supported customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Offered advice and guidance on available digital and self-serve options to make it easy, simple, and fast to bank with BMO.
  • Reviewed customer profiles and engaged customers in a needs-based conversation to identify potential opportunities and addressed everyday banking plans and credit card needs.

Customer Service Associate

Tim Horton’s
06.2021 - 08.2021
  • Greeted guests as they entered the store with hospitality and took their orders through the use of cash registers.
  • Cashed out and provided them with their product.

Education

J.D. - Common Law (French)

University of Ottawa
Ottawa, ON
04-2028

High School Diploma -

Sainte-Famille French Catholic High School
Mississauga, ON
06-2022

Skills

  • Analytical thinking
  • Problem Solving
  • Dispute resolution
  • Case analysis
  • Time Management
  • Written & Verbal Communication
  • Collaboration
  • Customer Service
  • Trilingual: Fluent in English & French, Working knowledge in Arabic

Timeline

Associate Personal Banking /National Operations Team (Can P&BB)

BMO Bank of Montreal
05.2024 - 10.2024

Customer Service Representative / Ottawa Branch

BMO Bank of Montreal
11.2023 - 05.2024

Customer Service Associate

Tim Horton’s
06.2021 - 08.2021

J.D. - Common Law (French)

University of Ottawa

High School Diploma -

Sainte-Famille French Catholic High School

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