Team Lead/Personal Banking Advisor
First Bank Limited
Lagos
06.2014 - 09.2023
- Collaborated extensively with key stakeholders to drive business improvement initiatives and elevate service offerings, all while mitigating risks effectively
- Devised and executed targeted marketing and sales plans to consistently achieve and surpass sales targets, complemented by a robust network across business support divisions.
- Produced and communicated comprehensive monthly reports, providing actionable insights to senior management and enabling strategic decisions for enhanced support experiences
- Spearheaded collaborative efforts with Internal Control and regulatory authorities, ensuring thorough KYC/AML/FATCA reviews for all clients, thereby upholding compliance standards
- Leveraged digital marketing tools to drive business growth, harnessing the power of technology to expand our market reach
- Actively contributed as a member of the bank's risk and credit committee, leveraging analytical insights to influence decision-making.
- Assumed the role of Data Analyst to prepare performance reports for Monthly and Quarterly performance review
- Collaborated closely with the Process Improvement Department to drive the automation and optimization of Diaspora banking processes, such as Video Banking, chat bot, E 2E online account opening, etc.
- Provided financial advice and guidance to clients on various banking products and services.
- Developed customized financial plans based on individual customer needs, goals, and risk tolerance.
- Conducted regular reviews of clients' accounts to ensure they are meeting their financial objectives.
- Researched market trends to identify opportunities for customers to maximize returns on investments.
- Monitored and reported changes in economic conditions that could affect the client's portfolio performance.
- Responded promptly to customer inquiries regarding banking products or services via phone, email, or face-to-face meetings.
- Reviewed loan applications from potential borrowers and determined creditworthiness according to bank policies.
- Analyzed current financial data such as assets, liabilities, income, and expense statements for individuals seeking loans or mortgages.
- Provided support in developing marketing strategies for banking services and products.
- Educated customers about the features of different types of banking accounts, savings, checking, and investment accounts.
- Reviewed existing customer portfolios regularly and recommended adjustments when necessary.
- Collaborated with other departments within the organization to ensure a smooth onboarding experience for new customers.
- Participated in the Bank's community outreach events related to corporate social responsibility.
- Developed strong relationships with high-net-worth clients by providing personalized service.
- Utilized a variety of software programs to track customer information accurately.
- Identified areas of improvement within the department based on customer feedback surveys.
- Trained and coached less experienced team members on delivering exceptional customer service, compliance standards, and performance strategies.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Gained strong leadership skills by managing projects from start to finish.
