Summary
Overview
Work History
Education
Skills
Accomplishments
Roles And Responsibilities
Timeline
Generic

Leilah Williams

Oakland

Summary

I am very passionate about being a part of the bigger picture. I am reliable, courteous, trustworthy, and competent. I have experience in health care, customer service and community service. I have a passion for helping others.

Overview

28
28
years of professional experience

Work History

Volunteer

KQED
San Francisco
01.2022 - Current
  • Assists with special events and programs.
  • Maintain clean, neat, and operational facilities to serve program needs.
  • Uses strong interpersonal communication skills to convey information to others.
  • Assists with pledge drive.

Delivery Driver

Door Dash
08.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Home Health Nurse/Certified Nursing Assistant

IHSS & Peter Claver Community
San Francisco, CA
04.1999 - 06.2010
  • Assisted disabled, elderly people and people living with AIDS/HIV in their home and in assisted living facilities with daily tasks such as cleaning, cooking, grocery shopping, taking a shower, meds, dressing and even getting into their wheelchair
  • Enforced house rules with the residents who were homeless diagnosed with AIDS/HIV and mental illness
  • Completed rounds to check on patients, administered them medicine per doctor’s orders and took vital signs
  • HIPAA compliant
  • I reported to the charge nurse the health and well-being of all the residents
  • Assisted homeless, former incarcerated, former, and current drug addicts, homeless, immigrants and the mentally ill.
  • Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
  • Provided physical assessments, medication, and chronic disease management to home health patients.

Customer Service Data Entry Specialist

Xfinity, formerly Comcast Cable Company
Concord, CA
03.2007 - 08.2009
  • I inputted and processed sales orders and scheduled technician to install cable for customer using integrated corporate software
  • I stayed 100% within my metrics in a fact paced office answering PBX style phones that completing more than one hundred sales orders per shift, customer account inquiries, technician requests and entering the orders in the comcast database following FCC regulation for phone, internet, and cable service
  • Enforced Comcast policy with independent salespeople and assisted salesperson to close the deal if necessary

Education Hub Team Member

Americorp
Oakland, CA
01.1996 - 12.1996
  • Worked with BOSS and EOYDC within the eastbay helping at risk children and adults.
  • Taught art and dance to adults and children.
  • Provided clerical support and fund raising.

Education

Bachelor of Arts - Sociology, Pre Law, And African Studies

San Francisco State University
San Francisco, CA
12.2026

Associates Degree - Liberal Studies Social and Behavioral Science

Berkeley City College
12.2022

Skills

  • Customer Service
  • Art instruction
  • Dance instruction
  • Patient Care
  • HIPAA Compliance
  • Vital signs
  • Wound care specialist
  • Activities of Daily Living ADL Support
  • Medication Administration
  • Major Gifts Solicitation
  • Team Leadership
  • Customer Relations
  • Storytelling

Accomplishments

    I have made 1,667 deliveries. I have a 100% acceptance rate. I have a 100% completion rate. I have 4.70 customer rating.

    Started and facilitated an arts program for homeless adults.

    Started and facilitated a dance programs for homeless children.

    Managed a clothing program for homeless adults.

    Managed a donations program for a homeless shelter.



Roles And Responsibilities

  • Inputted and processed sales orders and scheduled technician to install cable for customer using integrated corporate software.
  • Stayed 100% within my metrics in a fact paced office answering PBX style phones that completing more than one hundred sales orders per shift, customer account inquiries, technician requests and entering the orders in the comcast database following FCC regulation for phone, internet, and cable service.
  • Enforced company policy with independent salespeople selling comcast services under contract and assisting salesperson to close the deal if necessary.
  • Created solutions and provided services to at risk clients.
  • Enforced house rules of non-profit programs to at risk clients.
  • Completed special projects

Timeline

Volunteer

KQED
01.2022 - Current

Delivery Driver

Door Dash
08.2021 - Current

Customer Service Data Entry Specialist

Xfinity, formerly Comcast Cable Company
03.2007 - 08.2009

Home Health Nurse/Certified Nursing Assistant

IHSS & Peter Claver Community
04.1999 - 06.2010

Education Hub Team Member

Americorp
01.1996 - 12.1996

Bachelor of Arts - Sociology, Pre Law, And African Studies

San Francisco State University

Associates Degree - Liberal Studies Social and Behavioral Science

Berkeley City College
Leilah Williams