Summary
Overview
Work History
Education
Skills
Languages
Certification
Refrences
Timeline
Generic

Leen Darwazeh

Ottawa,Ontario

Summary

Responsible university student with excellent experience in customer service with all age groups


Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Member

Kettleman's Bagels
01.2023 - 08.2023
  • Delivered high-quality customer service, and addressed inquiries
  • Managed cash and electronic transactions accurately
  • Resolved customer issues promptly and courteously, ensuring satisfaction
  • Collaborated with team members to ensure smooth service flow and maintained a clean, organized service environment.

Program Leader

Greenboro Community Centre
11.2021 - 01.2023
  • Organized and facilitated educational activities, ensuring a nurturing and supportive environment.
  • Addressed diverse learning needs by adapting lesson plans to accommodate different learning styles and abilities.
  • Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.

Co-op Student

Perley Health
06.2022 - 08.2022
  • Assisted with meal preparations and distribution, ensuring attention to dietary needs.
  • Supported administrative tasks and engaged in one-on-one resident interactions.

Information Officer

City Of Ottawa
09.2021 - 09.2021
  • Managed elector information and provided clear guidance on voting procedures
  • Addressed elector questions and concerns maintaining a calm and helpful demeanor.
  • Identified and resolved issues promptly, ensuring a smooth voting process and minimizing voter wait times.
  • Worked with team members to handle high volumes of voters efficiently and effectively.

Education

Bachelor of Science -

Queen’s University

Secondary education -

St. Patrick's High School
06.2023

Skills

  • Proficient in Microsoft Office Word, Excel, and Internet applications
  • Strong customer service orientation and team collaboration
  • Ability to maintain confidentiality and handle sensitive information
  • Excellent communication and interpersonal skills

Languages

Arabic
English

Certification

-First aid and CPR/AED

-WHIMIS

-Fire extinguisher use

-Sterile techniques

-Allergy Awareness

-Infection control


Refrences

Athina Besiliadis

Former Supervisor

First Avenue Public School

(613) 552-5204


Rachel Stoparczyk

Co-op Supervisor

Perley Health

rstoparczyk@perleyhealth.ca

Timeline

Team Member

Kettleman's Bagels
01.2023 - 08.2023

Co-op Student

Perley Health
06.2022 - 08.2022

Program Leader

Greenboro Community Centre
11.2021 - 01.2023

Information Officer

City Of Ottawa
09.2021 - 09.2021

Bachelor of Science -

Queen’s University

Secondary education -

St. Patrick's High School

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Leen Darwazeh