Leela Givens
San Leandro
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
9
9
years of professional experience
Work History
Sales Associate
Goodwill
Hayward
12.2024 - 04.2025
- Processed transactions using a point-of-sale system.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Received and displayed product shipments on store retail shelves upon delivery.
- Worked with fellow sales team members to achieve group targets.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Cleaned shelves, counters and tables to maintain organized store.
- Adhered to company initiatives and achieved established goals.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Tracked sales performance metrics to identify trends in market place.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
DSP
East Bay Innovations
San Leandro
02.2016 - 04.2025
- Built strong and trusting rapport with clients and loved ones.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Monitored health and well-being of clients and reported significant health changes.
- Assisted clients with maintaining good personal hygiene.
- Instructed family members on how to provide bedside care.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Recorded client status progress and challenges in logbooks and reports.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Drove clients to doctors' appointments and social outings.
- Maintained detailed records of services performed on clients.
DSP
24 Hour Home Care
Walnut Creek
04.2018 - 12.2022
- Built strong and trusting rapport with clients and loved ones.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Instructed family members on how to provide bedside care.
- Monitored health and well-being of clients and reported significant health changes.
- Assisted clients with maintaining good personal hygiene.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Recorded client status progress and challenges in logbooks and reports.
Education
High School Diploma -
Tennyson High School
Hayward, CA06-1996
Skills
- Point of sale
- Customer engagement
- Product knowledge
- Sales analysis
- Cash handling
- Customer service
- Time management
- Communication skills
- Problem solving
- Attention to detail
Languages
Spanish
Professional
ASL
Limited
Timeline
Sales Associate
Goodwill
12.2024 - 04.2025
DSP
24 Hour Home Care
04.2018 - 12.2022
DSP
East Bay Innovations
02.2016 - 04.2025
High School Diploma -
Tennyson High School