Summary
Overview
Work History
Education
Skills
Timeline
Generic

TeAira Carter

Citrus Heights

Summary

Dynamic Sales Associate with extensive experience in retail, demonstrating exceptional customer service and organizational skills. Proven track record of creating memorable guest experiences through engaging interactions and comprehensive product knowledge. Recognized for strong work ethic, reliability, and ability to adapt quickly in fast-paced environments. Eager to embrace new challenges to further enhance sales performance and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Sales Associate

Walmart
Sacramento
03.2024 - Current
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Greeted customers to determine wants or needs.
  • Processed transactions using a point-of-sale system.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Handled customer complaints in a professional manner.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Handled returns and exchanges according to company policies.
  • Collected payments and provided accurate change.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Assistant Manager

Dollar General
Sacramento
02.2015 - 07.2022
  • Responsible for opening and closing the store Deposits maintained cashiers and other employees Customer service.
  • Monitored sales team performance and provided constructive feedback.
  • Led sales team to exceed quarterly sales goals.
  • Promoted brand awareness and utilized took advantage of network connections to increase brand development.
  • Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
  • Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Processed accurate credit, debit, check and cash sales transactions for more than 600 customer orders per day.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Recruited and hired qualified candidates to fill open positions.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Assisted with hiring of new employees by verifying references and prior employment.

Online Personal Shopper

Walmart
Rocklin
05.2021 - 08.2021
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Picked quality and accurate items for 1200 daily customer orders.
  • Tracked substitutions and informed customers of changes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Loaded and unloaded orders at customer's homes or locations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Overnight Merchandiser

RMSI
Livermore
10.2020 - 02.2021
  • Resets put up stock labeling shelves for products Rotated and faced products during restocking to give shelving professional appearance.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Supported promotional plans by updating signage with price changes.
  • Designed and constructed advertising signs to attract customers and promote sales.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
2012

Skills

  • Accurate money handling
  • Customer Relations
  • Online ordering familiarity
  • Sales proficiency
  • Product knowledge
  • Cash Handling
  • Store opening and closing
  • Point of sale operation
  • Product and service sales
  • Till counting
  • Stocking and replenishing
  • Leadership
  • Multitasking abilities
  • Planning and Coordination
  • Customer relations
  • Merchandising
  • Customer service
  • Point of sale
  • Cash handling
  • Employee training
  • Customer relationship management
  • Conflict resolution
  • Adaptability
  • Customer engagement
  • Cash register operation
  • Flexible schedule
  • Problem-solving skills
  • Listening skills

Timeline

Sales Associate

Walmart
03.2024 - Current

Online Personal Shopper

Walmart
05.2021 - 08.2021

Overnight Merchandiser

RMSI
10.2020 - 02.2021

Assistant Manager

Dollar General
02.2015 - 07.2022

High School Diploma -

Penn Foster Career School

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TeAira Carter