Summary
Overview
Work History
Education
Skills
Timeline
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Leeann Williamson

San Diego

Summary

Dynamic Senior Quality Assurance Officer at Bank of America with expertise in regulatory compliance and risk assessment. Proven track record in enhancing operational efficiency and mentoring staff, fostering collaboration, and improving team performance. Adept at utilizing data analysis to drive strategic decisions and streamline processes, ensuring adherence to industry standards.

Overview

24
24
years of professional experience

Work History

Officer, Senior Quality Assurance Officer

Bank of America
09.2009 - Current
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
  • Ensured compliance with national and local laws through regular policy reviews and updates.
  • Mentored junior officers, providing guidance and support to foster professional development and career progression.

Improved team morale and performance with consistent feedback and recognition of achievements.

  • Reviewed borrower financial statements, ensuring accuracy of information used in decision-making processes.
  • Improved loan approval process by conducting thorough credit analysis and risk assessments.
  • Maintained detailed records of all transactions according to regulatory requirements while ensuring strict confidentiality of client data.
  • Ensured compliance with regulatory standards by diligently reviewing documentation and loan data.
  • Managed a diverse portfolio of loans while consistently adhering to established company guidelines and policies.
  • Supported underwriting team in evaluating collateral values, enabling accurate risk assessment and loan pricing.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Proactively identified solutions for customers experiencing credit issues.
  • Assessed loan portfolios for compliance with underwriting policies.

Underwriter III

National City Mortgage
09.2001 - 04.2009
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
  • Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
  • Examined credit reports, financial statements and tax returns to determine repayment capability.
  • Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
  • Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
  • Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
  • Built strong relationships with lenders, brokers and clients for constructive communications.
  • Increased customer satisfaction through timely communication and efficient handling of loan applications.
  • Assessed and advised on loan applications utilizing in-depth underwriting process understanding.
  • Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
  • Ensured compliance with regulatory requirements through diligent monitoring of industry changes and updating internal policies accordingly.
  • Evaluated loan applications for affordability and conformance with underwriting guidelines.

Education

Master Of Psychology - Bachelor

Pepperdine University
Malibu, CA

Bachelor - Business Administration

Pepperdine University
Malibu, CA

Skills

  • Process improvement
  • Credit analysis
  • Regulatory compliance
  • Risk assessment
  • Data analysis
  • Loan underwriting
  • Mentoring staff
  • Cross-functional collaboration
  • Customer service
  • Team leadership
  • Attention to detail
  • Effective communication
  • Problem solving
  • Work coordination
  • Team collaboration
  • Teamwork and collaboration
  • Time management
  • Written communication
  • Multitasking
  • Excellent communication
  • Analytical thinking
  • Quality assurance
  • Task prioritization
  • Audit reporting
  • Quantitative skills
  • Adaptability and flexibility
  • Self motivation
  • Professionalism

Timeline

Officer, Senior Quality Assurance Officer

Bank of America
09.2009 - Current

Underwriter III

National City Mortgage
09.2001 - 04.2009

Master Of Psychology - Bachelor

Pepperdine University

Bachelor - Business Administration

Pepperdine University
Leeann Williamson