Lee Ducharme
Invermere,BC
Summary
Punctual and honest person with solid background in customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
4
4
years of professional experience
Work History
Residential House Cleaner
Bibbity Boppity Cleaning
09.2023 - 10.2023
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Provided excellent house cleaning and maid services to clients.
- Adhered to professional house cleaning checklist.
- Exceeded client expectations to garner future services.
- Changed bed linens and collected soiled linens for cleaning.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Barista
The Boarding House Cafe
11.2022 - 07.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Packaged bagels, muffins and other food items for customer purchase.
Server
Namaste Indian Cuisine
07.2022 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Supervisor
The Shoe Company
04.2022 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Cleaner
Vernon House Cleaning
06.2020 - 08.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
Warehouse Associate
Bluesky Organics
03.2021 - 08.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Farm Hand
Vale Farms
04.2020 - 08.2020
- Operated farm equipment such as a gator with extreme care and precision.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
- Performed regular maintenance to keep farm equipment in safe working order.
Education
High School Diploma -
Vernon Secondary School
Vernon, BC08.2022
Skills
- Customer Service
- Teamwork
- Cash Handling
- POS
- Food Running
- Kitchen Communication
- Ordering Procedures
- Active Listener
- Friendly and Outgoing
Timeline
Residential House Cleaner
Bibbity Boppity Cleaning
09.2023 - 10.2023
Barista
The Boarding House Cafe
11.2022 - 07.2023
Server
Namaste Indian Cuisine
07.2022 - 08.2022
Supervisor
The Shoe Company
04.2022 - 08.2022
Warehouse Associate
Bluesky Organics
03.2021 - 08.2021
Cleaner
Vernon House Cleaning
06.2020 - 08.2022
Farm Hand
Vale Farms
04.2020 - 08.2020
High School Diploma -
Vernon Secondary School
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