Susan Fong
Toronto,ON
Summary
Sales Associate Specialist
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Associate
Brown’s Shoes
11.2021 - Current
- Arranged new merchandise
- Recommended, selected, and helped locate merchandise based on customer needs
- Provided recommendations for service improvement to several hundred customers daily
- This would include analyzing competitor strategies and meeting sales quota daily/ exceeding sales target
- Helped increase district wide customer satisfaction
- Organized racks and shelves to maintain visual store appeal.
Sales Associate
Reboot
07.2016 - 03.2020
- Contacted new and existing customers to outline benefits of product
- Identified customer needs to deliver relevant product solutions and promotions and meet target budget
- Created and Implemented store displays, promoting sales and growth.
Sales Associate
Scarpino
09.2000 - 03.2020
- Arranged new merchandise with signage and displays to encourage customer sales and moved overstock items
- Answered incoming telephone calls to provide store products and services information
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Trained all new sales employees on effective sales, service, and operational strategies.
Education
High School Diploma -
Monarch Park Collegiate Institute
Certification
- Occupational Health and Safety
- WHMIS 2015
Timeline
Sales Associate
Brown’s Shoes
11.2021 - Current
Sales Associate
Reboot
07.2016 - 03.2020
Sales Associate
Scarpino
09.2000 - 03.2020
High School Diploma -
Monarch Park Collegiate Institute
- Occupational Health and Safety
- WHMIS 2015