Lebron Owusu
St. Catharines
Summary
Dynamic and results-driven professional with extensive experience at Loblaw Companies, excelling in customer service and attention to detail. Proven ability to enhance customer satisfaction through efficient order fulfillment and product knowledge. Strong team player with excellent planning and organization skills, consistently achieving quality goals and fostering positive relationships.
Overview
5
5
years of professional experience
Work History
Personal Shopper
Loblaw Companies
09.2023 - Current
- Trained new staff on product knowledge, customer service techniques, and operational procedures.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Pool Sales Associate
Aqua Don
04.2020 - Current
- Assisted customers with product selection and provided knowledgeable recommendations.
- Handled cash register operations and processed transactions efficiently.
- Maintained organized merchandise displays to enhance customer experience.
- Collaborated with team members to achieve daily sales targets.
- Received and stocked inventory, ensuring product availability for customers.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Soccer Coach Volunteer
St Catharines Club Roma Wolves
08.2022 - 08.2023
- Designed and implemented training sessions to enhance players' skills and teamwork.
- Provided mentorship to junior coaches, fostering a collaborative coaching environment.
- Coordinated team schedules, ensuring effective communication among players and parents.
- Identified individual player strengths and weaknesses, tailoring coaching methods accordingly.
- Promoted sportsmanship among players through modeling respectful behavior during games and practices.
- Collaborated with fellow coaches to create comprehensive practice schedules for optimal progress.
- Mentored new volunteers by sharing valuable coaching insights and strategies for success.
- Assisted head coach in developing successful game plans, leading to improved team results.
Education
No Degree - Business Management
Northland College
Wisconsin High School Diploma -
Sir Winston Churchill
St. Catharines, ON06-2023
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Relationship building
- Flexible schedule
- Upbeat and outgoing attitude
- Heavy lifting
- Product knowledge
- Physical stamina
- Product awareness
- Time management
- Teamwork and collaboration
Languages
English
Native or Bilingual
Timeline
Personal Shopper
Loblaw Companies
09.2023 - Current
Soccer Coach Volunteer
St Catharines Club Roma Wolves
08.2022 - 08.2023
Pool Sales Associate
Aqua Don
04.2020 - Current
No Degree - Business Management
Northland College
High School Diploma -
Sir Winston Churchill