Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaira Jarabelo

Kitchener

Summary

Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
11.2020 - Current
  • Prioritized a positive dining experience by greeting each customer with a smile, remaining attentive to customer needs throughout transactions, and confirming precise order/s
  • Worked collaboratively with a team of 12+ fellow crew members on breakfast, lunch, late-night, and weekend shifts to process orders in an organized manner, maintain store cleanliness, and restock inventory for maximum efficiency
  • Demonstrated flexibility and teamwork by cross-training in all areas of the store, including front counter, cashier, food preparation, and drive-thru; mentored new team members and assisted with onboarding training program
  • Achieved 100% accuracy for cash drawer and register sales tallies and demonstrated excellent knowledge/use of POS system to enter standard and custom menu orders and minimize customer wait time
  • Minimized customer complaints and escalations and promoted overall satisfaction by problem-solving immediate resolutions for minor issues and involving management to handle more complex situations

Crew Member

Tim Hortons
04.2019 - 03.2020
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Communicated clearly and positively with coworkers and management
  • Operate of (POS) computer system for automated order taking
  • Handled currency and credit transactions quickly and accurately
  • Followed procedures for safe food preparation, assembly, and presentation
  • Assisted management with inventory control and stock ordering

Education

High-School -

Michael Power St. Joshep High-School
Etobicoke, ON
06.2021

Skills

  • Excellent written and oral communication skills
  • Clear communication
  • Problem-solving
  • Skilled at working in a fast-paced environment
  • Multitasking and organization
  • Time management
  • Customer service
  • Ability to work efficiently with minimum supervision
  • Teamwork and collaboration

Certification

  • WHIMS, Ontario Govt, Cambridge, ON, 2022
  • Workplace Health and Safety, Ontario Govt, Cambridge, ON, 2022

Timeline

Crew Member

McDonald's
11.2020 - Current

Crew Member

Tim Hortons
04.2019 - 03.2020

High-School -

Michael Power St. Joshep High-School

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Shaira Jarabelo