Shaira Jarabelo
Kitchener
Summary
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Etobicoke/Kitchener, Canada
11.2020 - Current
- Prioritized a positive dining experience by greeting each customer with a smile, remaining attentive to customer needs throughout transactions, and confirming precise order/s
- Worked collaboratively with a team of 12+ fellow crew members on breakfast, lunch, late-night, and weekend shifts to process orders in an organized manner, maintain store cleanliness, and restock inventory for maximum efficiency
- Demonstrated flexibility and teamwork by cross-training in all areas of the store, including front counter, cashier, food preparation, and drive-thru; mentored new team members and assisted with onboarding training program
- Achieved 100% accuracy for cash drawer and register sales tallies and demonstrated excellent knowledge/use of POS system to enter standard and custom menu orders and minimize customer wait time
- Minimized customer complaints and escalations and promoted overall satisfaction by problem-solving immediate resolutions for minor issues and involving management to handle more complex situations
Crew Member
Tim Hortons
Etobicoke, Canada
04.2019 - 03.2020
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Operate of (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation
- Assisted management with inventory control and stock ordering
Education
High-School -
Michael Power St. Joshep High-School
Etobicoke, ON06.2021
Skills
- Excellent written and oral communication skills
- Clear communication
- Problem-solving
- Skilled at working in a fast-paced environment
- Multitasking and organization
- Time management
- Customer service
- Ability to work efficiently with minimum supervision
- Teamwork and collaboration
Certification
- WHIMS, Ontario Govt, Cambridge, ON, 2022
- Workplace Health and Safety, Ontario Govt, Cambridge, ON, 2022
Timeline
Crew Member
McDonald's
11.2020 - Current
Crew Member
Tim Hortons
04.2019 - 03.2020
High-School -
Michael Power St. Joshep High-School