Leandro Flores
Los Angeles,CA
Summary
Experienced customer service professional with proven history in customer-client relations seeking position to utilize skills. Great in team collaboration, self-motivated and adaptive to changing needs. Skilled in strategic planning, campaign execution and stakeholder management. Known for reliability, interpersonal skills and versatility.
Overview
15
15
years of professional experience
Work History
Field Marketing Team Lead
IGS Solutions
Los Angeles, CA
02.2021 - Current
- Led cross-functional teams to execute field marketing initiatives and drive brand awareness.
- Developed and managed regional marketing strategies aligned with corporate goals.
- Increased product awareness by conducting daily engaging product demonstrations and presentations at various events.
- Established partnerships with over 30+ local businesses to expand outreach and enhance community presence.
- Collaborated with sales teams to enhance customer engagement through tailored marketing efforts.
- Provided ongoing coaching and mentorship to junior marketing team of 15 in order to develop top-performing talent.
Shift Lead/Inventory Specialist
Green Earth Collective
Highland Park, CA
03.2020 - 09.2023
- Trained and mentored new staff regarding job duties, company policies and safety procedures for rapid onboarding.
- Developed strategic growth plans to increase sales and deliveries across Los Angeles County to over 300+ customers daily.
- Resolved customer issues promptly, maintaining high satisfaction levels and loyalty.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Completed weekly inventory audits, promotions and ensured received orders are accurate
- Supervised daily operations, ensuring adherence to safety and quality standards.
Sales Specialist
Lowe's Home Improvement
Burbank, CA
02.2018 - 02.2021
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Communicated with vendors regarding back-order availability, future inventory and special orders.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales by 30%
- Communicated with contractors to fulfill orders in short periods of time.
- Tracked, reported and re-ordered products to support floor and department needs.
- Developed strong customer relationships to enhance sales and increase repeat business.
Mobile Sales Lead
Best Buy
Montebello, CA
11.2014 - 01.2018
- Kept customers and employees up-to-date on latest mobile devices and technology by performing frequent product demonstrations.
- Led mobile sales team to exceed monthly targets through strategic training and motivation techniques.
- Researched customer issues and determined which solutions would be most effective.
- Opened and updated personal and business accounts.
- Developed and implemented effective sales strategies, enhancing customer engagement and satisfaction rates.
- Collaborated with cross-functional teams to streamline operational processes and improve service delivery efficiency.
Assistant Store Manager
RadioShack
Montebello, CA
05.2011 - 10.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained cleanliness and presentation of stock room and production floor; accurately logged all daily shipping and receiving orders
- Supervised and evaluated team of twelve enabling them to improve skills, achieve daily objectives and attain advancement
- Rotated merchandise and displays to feature new products and promotions.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Associate of Arts - Psychology
East Los Angeles College
Monterey Park, CA06-2020
Skills
- Team Leadership
- Client Account Management
- Strategic Marketing
- Customer Service Expert
- Inventory Control
- Bi-Lingual
- Personnel Training and Development
- Inter-department Collaboration
- CRM management
Timeline
Field Marketing Team Lead
IGS Solutions
02.2021 - Current
Shift Lead/Inventory Specialist
Green Earth Collective
03.2020 - 09.2023
Sales Specialist
Lowe's Home Improvement
02.2018 - 02.2021
Mobile Sales Lead
Best Buy
11.2014 - 01.2018
Assistant Store Manager
RadioShack
05.2011 - 10.2014
Associate of Arts - Psychology
East Los Angeles College