Leah Reid
Oshawa,ON
Summary
Proven track record in enhancing guest experiences and fostering relationships at Swiss Chalet, showcasing exceptional customer service and a strong work ethic. Excelled in maintaining cleanliness standards and food safety, contributing to a positive dining atmosphere. Demonstrated ability in service prioritization and guest engagement, ensuring memorable visits for customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Takeout/Hostess/Server
Swiss Chalet
09.2021 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Babysitter/Summer Nanny
My Own Work
07.2020 - 08.2024
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Education
Early Childhood Education
Durham College
Oshawa, ONSkills
- Exceptional customer service
- Guest Engagement
- Strong Work Ethic
- Service prioritization
- Food safety understanding
- Cleanliness standards
- Menu Memorization
Languages
English
Native or Bilingual
Certification
Smart Serve
First Aid/ CPR training
Timeline
Takeout/Hostess/Server
Swiss Chalet
09.2021 - Current
Babysitter/Summer Nanny
My Own Work
07.2020 - 08.2024
Early Childhood Education
Durham College
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