Leah Ratuszny
Collingwood,ON
Summary
Highly motivated associate with extensive customer service and management experience with a professional track record of driving increased sales and improving buying experience.
Overview
8
8
years of professional experience
Work History
Store Manager
Mullins Pet Market
06.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted with hiring, training and mentoring new staff members.
Owner
Spacez Boutique
06.2021 - 03.2023
- Managed day-to-day business operations.
- Increased customer engagement through social media.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Key Holder
DOT Furniture
01.2020 - 06.2020
- Assisted with team responsibilities by cleaning, managing cash registers, product merchandising and helping customers load furniture into their vehicles.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Key Holder
Reitmans
09.2019 - 03.2020
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
Visual Merchandiser
Reitmans
10.2018 - 09.2019
- Developed merchandising strategy to efficiently move overstock.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Customer Service
Golf Town
05.2016 - 08.2018
- Responded to customer requests for products, services and company information.
- Responsibilities included closing and opening store tills, assisting customers and folding and organizing clothes.
- Maintained to keep the store as clean and as efficient as possible.
Education
Diploma - Interior Decorating
Sheridan College
2019
Skills
- Strong work ethic and organizational skills
- Strong written and verbal communication
- Hard working, reliable, dedicated and motivated
- Team Leadership
- Retail Inventory Management
- Store Merchandising
Timeline
Store Manager
Mullins Pet Market
06.2022 - Current
Owner
Spacez Boutique
06.2021 - 03.2023
Key Holder
DOT Furniture
01.2020 - 06.2020
Key Holder
Reitmans
09.2019 - 03.2020
Visual Merchandiser
Reitmans
10.2018 - 09.2019
Customer Service
Golf Town
05.2016 - 08.2018
Diploma - Interior Decorating
Sheridan College
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