DAVID BUGNET

• Provided customers with information on products and services available
• Demonstrated product features and benefits
• Developed relationships with new and existing clients through contact management systems
• Identified customer needs and tailored solutions accordingly
• Maintained accurate records of all sales activities, including contacts, accounts, orders, payments
• Generated monthly reports outlining sales performance metrics
• Attended trade shows and industry events to promote products and services
• Collaborated with other departments to ensure successful delivery of services and products

• Work with restoration companies on insurance claims, new house builds, and HVAC design

• Manage and price the custom home department by bringing in new home builders and project managing our electrical, plumbing, and HVAC trades throughout the builds.

• Fulfilled the community network role in the company. Which involves going to BNI network meetings and community social events.

• Followed-up with clients after installations to assess quality service and customer satisfaction
• Established and serviced many residential HVAC accounts
• Collaborated with other departments to ensure successful delivery of services and products
• Current role is HVAC specialist and the Ottawa area for all wood, gas, propane, and electric fireplace/Hearth products
• Sales and installation set up of all chimney liners in Ottawa region
• Work with restoration companies on insurance claims, new house builds, and HVAC design

• Followed-up with clients after installations to assess quality service and customer satisfaction
• Established and serviced many residential HVAC accounts in assigned territory
• Fostered relationships with customers to expand customer base and enhance loyalty and retention
• Prepared, processed contracts and order forms for new and existing customers using CRM sales software
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
• Provided customers with product knowledge and understanding of all residential systems
• Educated and in charge of all generator leads for the Ottawa region
• Lead salesman on most boiler, heat pumps, and ductless systems
• Designed/Priced HVAC equipment and systems for custom home builders and construction companies
• Created lead generation programs/incentives
• Prepared and processed contracts, ordered equipment, and did order forms for new and existing customers on residential side
• Design/ Residential construction management of several projects over $1000000+
• Identify customer needs to deliver relevant product solutions and promotions and meet target budgets
• Provided customers with product knowledge and understanding of all residential and small commercial HVAC systems
• Walkthrough/design/price with restoration, damage and construction companies
• Built sales 'brag books' and taught sales strategies
• Residential Radiant heating and design certification
• Certified Sales Professional Certification with distinction
• Certified in heat/load calculations as well as ductwork and design

• Followed-up with clients after installations to assess quality service and customer satisfaction
• Established and serviced thousand’s of accounts in assigned territory
• Fostered relationships with customers to expand customer base and enhance loyalty and retention
• Prepared and processed contracts and order forms for new and existing customers
• Generated average of $1.3 million+ in sales for 9 years, while keeping an 50-60% closing ratio
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets

• Mentored front of house personnel on company policies customer service techniques and professional communication
• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
• Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience
• Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives
• Scheduled and directed staff in daily work assignments to maximize productivity