Leah Picachy
Edmonton,AB
Summary
Proven team leader and skilled barista at Italian Centre Shop, adept in training team members and enhancing customer satisfaction through personalized service. Leveraged active listening and team collaboration to boost sales. Demonstrated expertise in preparing specialty beverages and managing high-volume environments, contributing to efficient service and consistent attendance.
Overview
11
11
years of professional experience
Work History
Barista
Italian Centre Shop
Edmonton, AB
12.2019 - 04.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Barista
Paramo Cafe
Edmonton, AB
02.2017 - 10.2019
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Clerk
Superstore
Peterborough, ON
01.2014 - 12.2016
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Barista
City Roast Coffee
Red Deer, AB
11.2009 - 08.2012
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Maintained regular and consistent attendance and punctuality.
Education
High School Graduate - High School
Peterborough Alternative & Continuing Education
Peterborough, ON06.2014
Skills
- Friendly and outgoing
- Team Player
- Active listener
- Team Leadership
Languages
English
Native or Bilingual
Timeline
Barista
Italian Centre Shop
12.2019 - 04.2021
Barista
Paramo Cafe
02.2017 - 10.2019
Clerk
Superstore
01.2014 - 12.2016
Barista
City Roast Coffee
11.2009 - 08.2012
High School Graduate - High School
Peterborough Alternative & Continuing Education