Leah Hernandez
Anaheim
Summary
Detail-oriented administrative and customer service professional with experience supporting office operations, coordinating communications, and maintaining accurate records in fast-paced environments. Proficient in CRM platforms including Zoho, as well as Google Workspace and Microsoft Office for scheduling, documentation, and workflow management. Known for strong organization, professionalism, and delivering reliable client support.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Infusion Pump Repair Corp
Tustin, CA
01.2025 - Current
- Served as primary point of contact for healthcare clients regarding infusion pump repair status, service requests, and troubleshooting coordination
- Managed high-volume inbound/outbound calls and emails while maintaining professionalism and accuracy
- Processed repair orders, tracked equipment logistics, and updated service records in internal systems
- Coordinated logistics between customers, technicians, and shipping teams to support efficient workflow
- Supported office operations by prioritizing tasks, managing multiple requests, and ensuring smooth communication across departments
- Maintained confidentiality and accuracy when handling healthcare-related information
- Google Workspace (Docs, Sheets, Slides, Gmail, Calendar), CRM systems (Zoho), data entry, administrative coordination
Administrative Assistant
Merry Maids
Tustin, CA
08.2022 - Current
- Managed daily office operations, including scheduling, filing, and correspondence, ensuring smooth workflow.
- Handled incoming calls and emails, providing professional customer service and routing inquiries appropriately.
- Coordinated meetings, calendars, and travel arrangements for team members.
- Resolved client concerns and escalated issues appropriately
- Streamlined office operations by improving filing systems
- Assisted with invoice processing, expense tracking, and payment follow-ups.
- Professional in Word, Excel, and outlook.
Server/Hostess
WESTIN HOTEL by Marriott
Anaheim, CA
06.2022 - 08.2024
- Greets guests and presents menus
- Takes and serves food/drink orders
- Upsells and provides excellent customer service
- Serves food to high standards by ensuring all dishes are presented correctly
- Checks on diners during their meal to ascertain their satisfaction levels.
- Anticipates guests needs and responds urgently and appropriately to guests concerns and requests
- Proficient in open table
- Greet and seat guests at table due to there party size
- Estimate and give wait times depending on occupancy of the restaurant
Skills
- CRM & Database Management (Zoho, Salesforce)
- Administrative Coordination & Scheduling
- Client Communication & Problem Resolution
- Document Organization & Workflow Efficiency
Timeline
Customer Service Representative
Infusion Pump Repair Corp
01.2025 - Current
Administrative Assistant
Merry Maids
08.2022 - Current
Server/Hostess
WESTIN HOTEL by Marriott
06.2022 - 08.2024