Areti Maroulaki

• Responded to customer requests and grievances via multiple channels to ensure high customer satisfaction and retention.
• Managed back-office activities, including outbound calls to promote products, gather customer feedback, and support company objectives.
• Provided input to streamline processes, improving efficiency, speed, and quality of service delivery.

Project Manager

• Managed content curation, content management, and data entry, ensuring precise and timely updates for client deliverables.
• Delivered projects within the agreed scope, timeline, budget, and quality standards, meeting client expectations.
• Developed an understanding of key technical aspects of website development, email delivery, and online advertising to enhance project execution.

Account Manager

• Led end-to-end sales management, streamlining processes and improving operational efficiency to support revenue growth.
• Managed a portfolio of 300 clients, ensuring high levels of satisfaction and fostering long-term partnerships.
• Resolved client issues promptly, enhancing retention rates and strengthening client relationships.

• Held full responsibility for the business generated by assigned touristic regions in Greece, driving revenue growth and ensuring regional success.
• Developed and maintained long-term relationships with hotel partners, securing new collaborations and fostering sustainable partnerships.
• Negotiated special offers and exclusive deals for major European and US Online Travel Agencies, enhancing client value and satisfaction.
• Conducted competitive analyses to ensure the competitiveness and appeal of negotiated deals.

• Managed the company’s digital presence, enhancing brand visibility and driving increased web traffic.
• Designed and implemented targeted email campaigns, improving engagement and conversion rates.
• Provided responsive customer support, strengthening client relationships and ensuring satisfaction.

• Facilitated effective communication between doctors and patients, enhancing clarity and overall satisfaction.
• Consistently exceeded Key Performance Indicators (KPIs), driving service improvements and ensuring customer success.
• Played a key role in establishing a new sales department, contributing to a successful product launch and business expansion.