Deidra (Didi) Robert
Tilbury,Ontario
Summary
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LCBO
05.2023 - Current
Reception and Social Media
Riverview GM
04.2021 - 12.2022
- Producing exciting and creative content daily for social media including creating online promotional posters using Canva.com
- Hosting live videos on Facebook, filming videos, editing videos, etc
- Photography of all vehicles that are to be added to our website for sale, including writing accurate descriptions of vehicles with particular details
- Managed multiple social media accounts, ensuring consistency in tone and messaging across all channels
Marketing Coordinator
Cindy's Home and Garden
05.2019 - 04.2021
- Creating two weekly emails to be sent out to our 10,000+ customer club using Mailchimp and Canva
- Producing exciting and creative content daily for social media including creating online promotional posters
- E-Commerce work including adding inventory online (as well as weigh and measure) and making sure inventory is accurate at all times,
- Keeping the website current as well as create any creative content on the website including information sliders, adding photo galleries and more using WordPress
- Hosting events, contests and classes that benefit the community and the store.
Marketing Manager
Tilbury Auto Sales RV Yamaha
10.2017 - 05.2019
- Creative, exciting content daily made up for social media and scheduled over weekends
- Photography of all inventory new and used including auto, power sports and RV
- Hosting events and contests that benefit the community and help the dealership
- Trained on reception to answer phones, take deposits and every day dealership functions.
Client Advisor
RBC Royal Bank Of Canada
09.2013 - 01.2018
- Maintained branch cash status with balancing of Canadian, American and foreign currency; responsible for ordering and shipping cash
- Providing expert advice and customer service in a professional setting
- Digital Navigator - assisted clients in doing transactions online or on their mobile device.
Promotions "The A-Team"
CKLW-AM (AM800)
05.2015 - 08.2017
- Attended events around Windsor/Essex representing AM800 with the "Travelling Trailer"
- Prepared and broadcasted live on-location cut-ins
- Used social media including Twitter and Instagram for promotional use
- Interact with community; hand out swag, inform of draws, giveaways and prizes.
Education
Broadcast Journalism TV News Certificate -
Fanshawe College
London, Ontario04.2015
Broadcasting Radio Diploma -
Fanshawe College
London, Ontario04.2013
Skills
- Ecommerce experience using Shopify
- Shipping experience using ShipTime
- Website Creation using WordPress
- Graphic Design using Canva and Photoshop
- Email Marketing using MailChimp
- Digital Marketing using Facebook, Instagram and TikTok
- Event Promotion and planning
- Social Media Management and Strategy
- Content Scheduling
- Video Production and Content Creation
- Customer Service phone and social media
- Lead Generation and Development
- Community Engagement
Certification
- Ontario Driver's License - "G"
- Ontario Smart Serve
References
Lynsey Stull
519-990-9543
Work Reference
Michael Fehr
519-818-4662
Work Reference
More available upon request
Volunteer Experience
Currently a "Big Sister" with Big Brothers Big Sisters of Chatham Kent since May 2019
Timeline
Customer Service Representative
LCBO
05.2023 - Current
Reception and Social Media
Riverview GM
04.2021 - 12.2022
Marketing Coordinator
Cindy's Home and Garden
05.2019 - 04.2021
Marketing Manager
Tilbury Auto Sales RV Yamaha
10.2017 - 05.2019
Promotions "The A-Team"
CKLW-AM (AM800)
05.2015 - 08.2017
Client Advisor
RBC Royal Bank Of Canada
09.2013 - 01.2018
Broadcast Journalism TV News Certificate -
Fanshawe College
Broadcasting Radio Diploma -
Fanshawe College
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