Leah Hayes
Vancouver,BC
Summary
I am a detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving concerns with forward-thinking and knowledgeable solutions. I am an adaptable employee willing to take on new challenges and use my skills and experience to become a valuable team member.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
Checkpoint One Apparel
Vancouver, British Columbia
07.2024 - Current
- Processed orders accurately and efficiently according to established procedures.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Ensuring accuracy in data entry, document preparation, and reports.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Building and maintaining strong relationships with clients, vendors, and suppliers.
Customer Support Specialist
Alchemy
Ireland
07.2022 - 06.2024
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Maintained database by entering new and updated customer and account information.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
Education
Bachelor of Arts - Business Management
Maynooth University
Ireland 09-2022
Skills
- Data collection and entry
- Problem resolution
- Time management
- Interpersonal skills
- Documentation and reporting
- Multitasking and organization
- Proficient in Microsoft office
- Meeting coordination
Timeline
Customer Care Representative
Checkpoint One Apparel
07.2024 - Current
Customer Support Specialist
Alchemy
07.2022 - 06.2024
Bachelor of Arts - Business Management
Maynooth University
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