Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

RISHU

Toronto,ON

Summary

Proficient in conducting laboratory and field experiments with updated research methods and data collection procedures. Hardworking and driven with superior organizational and analytical skills combined with unparalleled dedication to research excellence. Skilled in conceptualization, design and implementation of research projects.

Overview

11
11
years of professional experience

Work History

Customer Care Representative

Mackinnon And Bowes Ltd.
02.2024 - Current
  • Streamlined communication between departments for efficient problem resolution.
  • Assisted in maintaining up-to-date documentation, facilitating easy access to pertinent information for all team members.
  • Collaborated with team members to meet departmental goals and improve overall performance.
  • Handled difficult situations calmly, maintaining professionalism at all times.
  • Analyzed data trends to identify areas requiring improvement in the customer experience.
  • Boosted team productivity by sharing expertise in various data entry software with colleagues.
  • Safeguarded sensitive information by diligently following company policies regarding data confidentiality and security measures.

Junior Research Fellow

Punjab Agricultural University
11.2020 - 03.2022
  • Enhanced research quality by performing thorough literature reviews and data analysis.
  • Contributed to the publication of research articles by drafting sections and revising content for clarity.
  • Streamlined data collection processes by designing effective surveys and interview protocols.
  • Managed laboratory resources efficiently, ensuring timely completion of experiments and projects.
  • Promoted adherence to ethical standards in research practices, safeguarding against potential biases or conflicts of interest.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Conducted on sight demonstrations and trainings for more than 500 beneficiaries during project Survey.

VOLUNTEER (NATIONAL SERVICE SCHEME)

Punjab Agricultural University
08.2013 - 07.2015
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

Graduate Certificate - Research Analyst

Humber College
08.2024

Master of Science - Food And Nutrition

Punjab Agricultural University
09.2020

Bachelor of Science - Food And Nutrition

Punjab Agricultural University
06.2017

Skills

  • Data Interpretation
  • Reporting capabilities
  • Qualitative Research
  • Quantitative Research
  • Data Collection
  • Research design
  • Ethical considerations
  • Project Coordination
  • MS Excel
  • Feedback Analysis
  • Data Entry
  • Interpersonal Skills

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Care Representative

Mackinnon And Bowes Ltd.
02.2024 - Current

Junior Research Fellow

Punjab Agricultural University
11.2020 - 03.2022

VOLUNTEER (NATIONAL SERVICE SCHEME)

Punjab Agricultural University
08.2013 - 07.2015

Graduate Certificate - Research Analyst

Humber College

Master of Science - Food And Nutrition

Punjab Agricultural University

Bachelor of Science - Food And Nutrition

Punjab Agricultural University

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