Leah Ferguson
Kitchener,ON
Summary
Dynamic retail professional with a proven track record at La Senza, excelling in customer service and loss prevention strategies. Enhanced store sales through effective product merchandising and staff training. Skilled in multitasking and employee oversight, fostering a positive shopping experience and operational efficiency.
Overview
2
2
years of professional experience
Work History
FULL-TIME KEYHOLDER
LA SENZA
01.2025 - Current
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
BARTENDING MANAGER
ROOM 47
03.2023 - 03.2025
- Maintained professional, organized, and safe environment for employees and patrons.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
FULL-TIME CO-MANAGER
LA SENZA
01.2023 - 06.2024
- Partnered with other Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
Education
BUSINESS MARKETING & EVENT MANAGEMENT
CONSTOGA COLLEGE
Kitchener, ON04-2018
Skills
- Customer service
- Loss prevention strategies
- Employee oversight
- Multitasking and prioritizing
- Retail operations
- Inventory and stocking
- Product merchandising
Timeline
FULL-TIME KEYHOLDER
LA SENZA
01.2025 - Current
BARTENDING MANAGER
ROOM 47
03.2023 - 03.2025
FULL-TIME CO-MANAGER
LA SENZA
01.2023 - 06.2024
BUSINESS MARKETING & EVENT MANAGEMENT
CONSTOGA COLLEGE
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