Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Leah Agostinho

Brampton,ON

Summary

Energetic and motivated team player with a passion for sales and providing optimal customer service in a high-paced retail environment. I pride myself in my ability to connect with people and provide immediate value. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

2
2
years of professional experience

Work History

Hostess

Moxies Grill & Bar
04.2022 - 03.2023
  • Seated guests according to seating availability and party size
  • Managed in-person and telephone guest inquiries, customer service requests, reservation bookings, and resolved customer service issues
  • Prepared tables for customer use, including rearranging seating and tables to accommodate large groups
  • Alerted management of potential or reported issues
  • Accommodated guests according to their needs, including providing child booster seats and ensuring customers with wheelchairs felt comfortable
  • Bussing tables and maintenance around the restaurant
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Cashier

McDonald's
02.2021 - 04.2022
  • Crew member- drive thru, fries, front counter, food distributor, drinks, and lobby attendant
  • Responsible for taking customer orders and ensuring customer satisfaction
  • Entered customers' orders
  • Prepared food for customers in a timely manner
  • Assisted customers with any questions
  • Maintained workspace and ensured cleanliness
  • Stocked up area
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Secretary

Tek it and go trucking company
06.2021 - 08.2021
  • Read production orders, worker orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.

Education

High School Diploma -

St Oscar Romero Catholic SS
Brampton, ON
04.2024

Skills

  • Artistic and creative
  • People person
  • Willing to learn
  • Helpful and caring approach to customers
  • Great time management skills
  • Work well independently and with others
  • Excellent punctuality, communication, skills, verbal and written
  • Health and Safety certified
  • Fire safety certified
  • Smart Serve certified

Volunteer Experience

  • YourTV, Peterborough, ON, Assisted in filming community events and news., Operated video cameras and assisted senior staff in filming news.
  • PrimRose Donkey Sanctuary, Peterborough, ON, Maintained cages and surrounding areas., Sanitized and cleaning cages., Grooming animals., Interacted with animals and ensured proper nutrition was provided to livestock.
  • Newspaper Deliverer, Brampton, ON, Sorted newspaper into the proper portion., Packaged newspaper with elastics and bagging., Ensured each newspaper was delivered to every house in the mailbox on a weekly basis by consulting with senior staff.
  • St. Oscar Romero, Brampton, ON, Volunteer in the office., Photocopied material for Education Resource Worker., Put up posters around the building., Organized files and stores supplies., Answered the phones during secretary lunch hour., Stacked chairs and tidied classroom at the end of class.

Timeline

Hostess

Moxies Grill & Bar
04.2022 - 03.2023

Secretary

Tek it and go trucking company
06.2021 - 08.2021

Cashier

McDonald's
02.2021 - 04.2022

High School Diploma -

St Oscar Romero Catholic SS
Leah Agostinho