Layo Olatunbosun
Sault Ste. Marie,ON
Overview
3
3
years of professional experience
1
1
Certification
Work History
Donor Experience Representative
Global Faces Direct
11.2023 - 08.2024
- Ensured seamless customer service in all inbound and outbound calls, while managing approximately 40 calls per day.
- Successfully addressed objections from donors while providing sales support, resulting in a significant rise in long-term donors and contributions obtained.
- Demonstrated strong knowledge of charities and consistently met quality and compliance standards.
Marketing Representative
Ace Management Group
05.2023 - 09.2023
- Accurately educated customers in various client product knowledge.
- Participated in daily team meetings and contribute ideas and feedback to further company success.
- Researched vendors and locations, organized and purchased supplies for events, coordinated event setup and teardown and liaised between event staff and facilities staff.
Client Support Service/Counsellor
Inner City Outreach
06.2022 - 07.2022
- Provided guidance, support and supervision in an inclusive environment over the summer.
- Addressed any concerns or issues that campers had, ensuring their needs were met and their camp experience was enjoyable.
- Collaborated with the camp team to develop and implement engaging programs and activities that catered to the interests and development of the campers.
Cosmetics Sales Representative
Shoppers Drug Mart
02.2022 - 06.2022
- Assessed customers' needs based on the customers personal features and preferences and recommended the correct products for their skin.
- Completed sales transactions and processed refunds and returns, maintaining proper accountability of the register.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
High School Diploma -
Secondary School, C.W Jeffery's Collegiate Institute
Toronto, ON06.2023
Skills
- Persuasive Speaker
- Problem Solving
- Punctual
- Customer Support
- Quick Learner
- Active Listening
Certification
- Red Cross Babysitting, Canadian Red Cross, 08/2019
- Health and Safety Certification, Ontario Ministry of Labor, Training and Skills Development, 02/2022
Languages
English
French
Timeline
Donor Experience Representative
Global Faces Direct
11.2023 - 08.2024
Marketing Representative
Ace Management Group
05.2023 - 09.2023
Client Support Service/Counsellor
Inner City Outreach
06.2022 - 07.2022
Cosmetics Sales Representative
Shoppers Drug Mart
02.2022 - 06.2022
High School Diploma -
Secondary School, C.W Jeffery's Collegiate Institute
- Red Cross Babysitting, Canadian Red Cross, 08/2019
- Health and Safety Certification, Ontario Ministry of Labor, Training and Skills Development, 02/2022
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