Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Layla Satimova

Markham,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated and driven to exceed expectations and operate effectively in high-pressure environments. Extremely determined to gain hands-on experience in any task or job given. Outgoing and friendly with strong drive to succeed. Hardworking and reliable, with strong ability in people skills and customer service. Highly organized, proactive and punctual with team-oriented mentality.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Project Coordinator/Administrative Assistant

BA Consulting Group
02.2022 - Current
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
  • Collaborated closely with the CEO, providing comprehensive administrative support, managing schedules, and handling confidential documents.
  • Maintained meticulous records and facilitated communication between departments, ensuring seamless workflow.

Administrative Assistant

Toronto Psychological Services & Research Centre
05.2020 - 01.2022
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Maintained a high level of confidentiality in all interactions.

Sales Associate

Dufry
01.2019 - 04.2020
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Recommended complementary purchases to customers, increasing revenue.
  • Solved customer challenges by offering relevant products and services.

Education

Bachelor of Arts - Political Science

University of Toronto
Toronto, ON
2021

Skills

  • Client Relationship Building
  • Problem-Solving
  • Customer Service
  • Advice Based Solutions
  • Client Centricity
  • Client Discovery
  • Collaboration
  • Critical Thinking
  • Data Analysis
  • Digital Literacy
  • Sales Goals
  • Strong Work Ethic
  • Willingness to Learn
  • Punctual and Dependable
  • Cash Handling
  • Time Management

Certification

  • Investment Funds in Canada (IFC) 2024 - CSI
  • Financial Markets - Yale University
  • Business Intelligence Analyst - Udemy
  • Business Analysis - Udemy

Languages

English
Native/ Bilingual
Turkish
Native or Bilingual
Russian
Native or Bilingual

Timeline

Project Coordinator/Administrative Assistant

BA Consulting Group
02.2022 - Current

Administrative Assistant

Toronto Psychological Services & Research Centre
05.2020 - 01.2022

Sales Associate

Dufry
01.2019 - 04.2020

Bachelor of Arts - Political Science

University of Toronto

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Layla Satimova