Layla Montano-Bastien
Montreal,QC
Summary
Equipped to be able to carry out functions according to a specific or global approach in order to meet the general needs of clients and compensate for their inabilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Security Patrol Supervisor
Securitas
12.2022 - Current
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend, and holiday shifts.
Telemarketing Agent
l’Épicier
01.2022 - 12.2022
- Resolved problems, improved operations and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
- Organized and detail-oriented with a strong work ethic.m
- Paid attention to detail while completing assignments.
- Educated customers on product and service benefits, explaining features and answering questions.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Restaurant Cashier
A&W
03.2020 - 12.2021
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
Education
Accounting Technician
College Ahuntsic
Montréal, QC03.2026
High School Diploma -
École Secondaire Henri-Bourassa
Montréal, QC06.2021
Skills
- Taking initiative
- Comfortable working under pressure
- Ease of understanding instructions
- Patient with developing listening skills
- Analytical Thinking
- Problem Resolution
- Active Listening Skills
- Good Telephone Etiquette
- Problem-solving abilities
- Teamwork and Collaboration
- Customer Relations
- Computer Skills
- Understanding Customer Needs
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Security Patrol Supervisor
Securitas
12.2022 - Current
Telemarketing Agent
l’Épicier
01.2022 - 12.2022
Restaurant Cashier
A&W
03.2020 - 12.2021
Accounting Technician
College Ahuntsic
High School Diploma -
École Secondaire Henri-Bourassa