Layal El Husseini

Dynamic Banking Advisor with over 4 years of expertise in financial guidance and account management. Skilled at providing outstanding service and support in both English and Arabic. Deeply knowledgeable about company policies and products, offering prompt and precise assistance. Expert in customizing financial plans and solutions to meet individual needs. Consistently surpasses quality and productivity benchmarks to contribute to business success.

• Oversaw client accounts and transactions, analyzing customer behavior to identify needs and deliver tailored financial solutions.
• Provided expert advice on financial products and investment strategies, helping clients meet their financial goals while managing risk.
• Gained versatility through various roles in the banking sector, adapting to different responsibilities with ease.
• Reviewed financial statements to offer valuable insights, facilitating informed decision-making and long-term financial health.
• Delivered personalized product recommendations to over 50 customers weekly, boosting cross-selling success.
• Educated more than 100 customers monthly on banking products, enhancing their understanding and improving satisfaction scores.
• Promoted digital banking adoption, resulting in more efficient practices and reduced exposure to fraud and cyber threats.
• Followed communication guidelines and policies, improving customer satisfaction and minimizing conflicts.
• Maintained extensive knowledge of banking products and services, providing accurate and informed responses to customer inquiries.
• Assisted in resolving conflicts and complaints, ensuring positive relationships and achieving a high resolution rate for enhanced satisfaction.