Lawrence Milligan
Toronto,Canada
Summary
15+ Year of experience in the Aerospace industry
5+ Years of Customer Rep experience including:
- Operation Supervisor
- Pre-Flight Manger
- Operations Manager
- Customer Representative (Singapore, Montreal, Kelowna, Windsor, Toronto)
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs.
Strong communication and interpersonal skills for providing superior customer service.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Bombardier Aerospace
11.2023 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Self-motivated, with a strong sense of personal responsibility.
- Provided primary customer support to internal and external customers.
- Delivered prompt service to prioritize customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Operations Supervisor
MHI CA
08.2022 - 09.2023
- Managed the work schedule to crew load chart
- Met schedules and deadlines for line moves
- Managed travelled work to meet customer expectations
- Managed 30 plus employees with different skill sets and work task
- Worked in cross functional team to clear all snags and damaged prior to wing delivery and shipment.
Sheet Metal Mechanic
K2 Aero
01.2020 - 06.2022
- Responsible for the structural re-build of a Cesna-172 aircraft
- Removal and fabrication of all aircraft skins and components
- Fabrication of sheet metal components/parts for customer orders
- Assisted in shop audits to prepare for Transport Canada
- Visited customers to assist in drawing updates and change requirements to newly fabricated components.
Air Canada On Site Customer Representative
Air Canada
04.2017 - 11.2019
- Ensured work assigned to respective maintenance vendor is accomplished within both budget & time constraints
- Acted as the on-site contact between Air Canada (AC) and the maintenance vendor
- Monitored event progress & target timelines
- Completed daily audit of the maintenance vendor’s performance level & provided valuable feedback
- Coordinated with on-site AC airworthiness representative to ensure AC quality standards are followed.
Operations Manager
Bombardier
11.2009 - 03.2017
- Planned workbooks based on cross functional expertise
- Motivated and lead a team to meet strict deadlines for Certificate of Airworthiness
- Worked with lead hands to optimize efficiency of work
- Managed the work schedule to crew load chart
- Created a Zero FOD culture to adhere to Bombardier’s safety & Lean principles.
Bombardier, Toronto, Belfast Working Party
Bombardier
02.2008 - 11.2009
- Completed structural repairs and rework of non-conforming parts and assemblies
- Completed several major skin changes on the Q400
- Completed rework on Global Express fuselage
- Completed rework on the CRJ700/900 fuselage as well as major repairs in Montreal.
Bombardier, Belfast (Northern Ireland)
Bombardier
02.2006 - 02.2008
- Completed structural assembly work on Q400, CRJ, and Global Express
- Responsible for the manufacturing and assembly of aircraft components to drawing standards
- Ensured all work assigned is completed as per master schedule.
Education
Sheet Metal License - Aircraft Structures Technician (AME-S)
Bombardier Aircraft Sheet Training Facility
Belfast, Northern Ireland02.2009
Skills
- Administrative Management
- Customer Relationship Management (CRM)
- Quality Assurance
- Financial Reporting
- KPI Tracking
- Delegation
- Goal Setting
- Performance monitoring
- Operational Efficiency
- Workforce Management
- Department Oversight
- Customer Relations
- Client Relationships
- Calm Under Pressure
- Microsoft Office
Languages
English
Timeline
Customer Service Representative
Bombardier Aerospace
11.2023 - Current
Operations Supervisor
MHI CA
08.2022 - 09.2023
Sheet Metal Mechanic
K2 Aero
01.2020 - 06.2022
Air Canada On Site Customer Representative
Air Canada
04.2017 - 11.2019
Operations Manager
Bombardier
11.2009 - 03.2017
Bombardier, Toronto, Belfast Working Party
Bombardier
02.2008 - 11.2009
Bombardier, Belfast (Northern Ireland)
Bombardier
02.2006 - 02.2008
Sheet Metal License - Aircraft Structures Technician (AME-S)
Bombardier Aircraft Sheet Training Facility
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