ADEL OLUFEMI-OLUDE
Edmonton,Alberta
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
HGS Canada
10.2022 - Current
- Provide excellent customer service by handling customer inquiries, resolving issues, and ensuring positive customer experience.
- Resolving issues by addressing customer complaints, technical problems, and other concerns.
- Make product recommendations or services to customers based on their needs and preferences.
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.
- Maintaining & updating customer information, making changes to accounts, and resolving billing issues.
- Recognizing opportunities to upsell or cross-sell products and services by identifying customers’ needs.
- Ensure customers are satisfied with their purchases or service.
Relations Manager
Believers’ Loveworld Incorporated
01.2013 - 12.2020
- Increased overall sponsorship revenue by 60% through the planning and establishment of impactful campaigns in 35 countries.
- With regular information sharing and prompt celebration of sponsors’ achievements, sponsors’ loyalty and contributions improved by over 70%.
- Ensured effective dissemination of information and publicity tools/materials with adequate feedback from the sponsors led to an overall improvement in the acceptance of the vision of the organization.
- Initiated and proposed new innovations to expand personal work delivery and responses from the assigned countries.
- Produced recurring and special reports and correspondence for the Department.
- Prepared operating budget and maintained inventory and budgetary controls.
- Established work priorities to ensure procedures were followed and deadlines met.
Procurement Manager
Believers’ Loveworld Incorporated
01.2013 - 12.2020
- Liaised & established relations with companies in China, India & Italy, for procurement of items for annual sponsor’s appreciation ceremonies. During my tenure, these items were consistently delivered at least two weeks ahead of the event.
- Deployed efficient negotiation skills resulting in procurement of quality items at cheaper rates which saved the organization over 30% of usual expenses.
Operations & Administration Personnel
Believers’ Loveworld Incorporated
01.2008 - 12.2013
- Achievement over 80% of the set target at every given time through the deployment of effective resources, performance, and process management tools.
- Reviewed and evaluated new administrative procedures.
- Guaranteed excellent service delivery for optimal functioning of all systems within the department.
- Standardized processes from production and service delivery, which resulted in Richer, easier, and faster output within the system.
- Carried out administrative duties of the department.
- Ensured staff compliance with administrative policies by disseminating information within and outside the department.
- Ensured competent work delivery by examining all work procedures and making quality inputs.
Education
Diploma - Public Relations
Nigerian Institute of Public Relations Certification
12.2014
B.A - Mass Communication
Olabisi Onabanjo University
02.2008
Certificate - Nonprofit Leadership and management Program
Lagos Business School
07.2019
Certificate - Customer Care Skills & Telephone Etiquette
Allison Academy
03.2025
Skills
- Administrative management
- Customer service
- Active listening
- Critical thinking
- Multitasking
- Procurement expertise
- Computer proficiency
- Account management
- Time management
- Complaint handling
- Team collaboration
- Conflict resolution
- Analytical thinking
Timeline
Customer Service Representative
HGS Canada
10.2022 - Current
Relations Manager
Believers’ Loveworld Incorporated
01.2013 - 12.2020
Procurement Manager
Believers’ Loveworld Incorporated
01.2013 - 12.2020
Operations & Administration Personnel
Believers’ Loveworld Incorporated
01.2008 - 12.2013
Diploma - Public Relations
Nigerian Institute of Public Relations Certification
B.A - Mass Communication
Olabisi Onabanjo University
Certificate - Nonprofit Leadership and management Program
Lagos Business School
Certificate - Customer Care Skills & Telephone Etiquette
Allison Academy
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