Lawrence Li
4728 Dawson St, Burnaby,BC
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
8
8
years of professional experience
Work History
Computer and Cell Phone Technician
Crystal Repair Service
02.2019 - Current
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Disassembled computers to perform diagnostics and check for repair needs.
- Maintained office PCs, networks and mobile devices.
- Assisted customers with technical support inquiries.
Computer Technician
Focus Tech
06.2016 - 02.2019
- Installed necessary software programs to meet specific user needs.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Assisted customers with technical support inquiries.
Education
Diploma - Electrical And Computer Engineering Technology (Automation And Instrumentation Option)
British Columbia Institute of Technology
Burnaby, BC06.2013
Skills
- Linux Operating System
- Windows Operating System
- Mac Operating System
- Microsoft Office
- Desktop and laptop installations
- Computer Troubleshooting
- Attention to Detail
- System Upgrades
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
CASI LEVEL 1
Canadian Association of Snowboard Instructors Level 1
Timeline
Computer and Cell Phone Technician
Crystal Repair Service
02.2019 - Current
Computer Technician
Focus Tech
06.2016 - 02.2019
Diploma - Electrical And Computer Engineering Technology (Automation And Instrumentation Option)
British Columbia Institute of Technology