SWAYAM AMIN
Etobicoke,Ontario
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Additionally, Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
6
6
years of professional experience
Work History
Computer Technician
Canadian Tire
09.2022 - Current
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Linked computers to network and peripheral equipment.
- Executed technology implementation projects, minimizing downtimes and business disruptions.
- Trained customer employees and managers on machine use and maintenance.
- Imaged and prepared new computers for integration into company networks and systems.
Automotive Service Supervisor
Canadian Tire
01.2020 - Current
- Help customer with their returns and exchanges at customer service desk
- Work at Online orders and curbside
- Maintained awareness of vehicle market trends to assess customer demands and budgets
- Wrote work orders and updated accounts in workshop computer.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in team-building activities to enhance working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
Floor Associate, Customer Service Associate
Canadian Tire
12.2018 - 01.2020
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Data Analyst Internship
Silverman & Khan Marketing
09.2019 - 01.2020
- Worked with marketing teams to create, deploy and optimize effective campaigns for clients
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
- Identified, analyzed and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
- Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
Computer Technician Intern
Computer Time Inc.
01.2017 - 06.2017
- Configured hardware, devices and software to set up work stations for customers
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Patched software and installed new versions to eliminate security problems and protect data
- Used diagnostic tools to identify hardware failures and replace non-functional components
- Linked computers to network and peripheral equipment, including printers and scanners
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff
- Removed malware, ransomware and other threats from laptops and desktop systems.
Education
Associate of Science - Computer System Technician Infrastructure
Humber College
Toronto, ON08.2023
Skills
- Web Security
- Technical Support
- Help Desk Support
- Hardware and Software Installation
- Linux Operating System
- Network Administration
- Microsoft Office
- UNIX Shell Scripting
- Windows Servers
- VMware Infrastructure
- SQL Server Database
- Red Hat Enterprise Linux
- Staff Management
- Customer Relationship Management
- Marketing Promotions
- Scheduling and Coordinating
Timeline
Computer Technician
Canadian Tire
09.2022 - Current
Automotive Service Supervisor
Canadian Tire
01.2020 - Current
Data Analyst Internship
Silverman & Khan Marketing
09.2019 - 01.2020
Floor Associate, Customer Service Associate
Canadian Tire
12.2018 - 01.2020
Computer Technician Intern
Computer Time Inc.
01.2017 - 06.2017
Associate of Science - Computer System Technician Infrastructure
Humber College
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