Lavina Coburn

• Built positive client relationships and guided clients through treatments.
• Educated clients on skin care procedures and products.
• Promoted skincare products to patients according to specific needs, boosting overall revenue.
• Processed payments, set up appointments and promoted new products and services to help meet business objectives.
• Monitored product freshness, appearance and cleanliness to improve quality control.

• Stayed up-to-date on social media and digital content trends to engage on trending topics and share best practices.
• Used social media to engage consumers, respond to questions or complaints and promote company initiatives.
• Updated and monitored content on Facebook, Google, and Instagram.
• Produced videos by writing scripts, editing and posting final creative.
• Monitored social media and company website metrics to design and implement improvements.
• Managed social media responses by escalating comments and inquiries to appropriate personnel or departments.
• Monitored and managed brand reputation through social listening services.

• Maintained daily calendars, set appointments with clients and planned daily office events.
• Engage with the community & keep a high standard of professional & positive interactions
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
• Trained new veterinary staff on office procedures and requirements.
• Assisted veterinarians in examining animals.

• Created content & posted animals for adoption
• Use social media platforms to promote events & fundraising
• Used Instagram to promote seasonal tips for pet owners/ to be aware of homeless animals & their needs
• Promoted safe animal handling practices, offering care and enrichment to shelter animals.
• Walked animals in assigned area to complete daily enrichment.
• Performed daily feeding and watering and cleaned animal enclosures for rescued animals.

• Organizing display set ups, store appearance & social media posts.

•Processing online orders & all in store purchases & customer assistance.

• Restocking & reordering all products.

• Inspected each room for cleanliness, utilizing checklist to meet company standards.
• Performed cleaning, sanitising & tidying duties.
• Interacted pleasantly with clients and guests when performing daily duties.

• Helped customers find specific products, answered questions and offered product advice.
• Accepted and completed cash, check and credit card payments.
• Sold various products by explaining unique features and educating customers on proper application or usage.

• Answered customers' questions about available products, prices and features.
• Managed account-related tasks such as updates, new account set ups and closing out of existing accounts.
• Built strong relationships with clients to maintain loyalty and promote efficient operations.

• Undertook dives to remove invasive underwater plants and clean vessel hulls.
• Assessed student needs in context of qualifications, limitations, abilities and interests.
• Evaluated and approved billing invoices and expense reports to monitor and ensure cash flow and cost containment.
• Supervised banking procedures, cash flow and accounting processes.

• Reserved rooms, changed reservations and added special request notes to reservations electronically in reservations system.

• Led snow monkey tours, organised all paperwork.

• Performed an array of tasks including organizing staff, house keepers & bar staff.