Laurie Knight
Edmonton,Canada
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
23
23
years of professional experience
1
1
Certification
Work History
File Maintenance/Head Cashier
Southern Plains Co-Op Ltd. (Oxbow Food Store)
Oxbow, Saskatchewan
12.2015 - 10.2024
- Coordinated with management to implement promotional events and special discounts at the point of sale.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Built and maintained productive relationships with employees.
- Resolved customer complaints and issues, ensuring satisfaction and maintaining store reputation.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Answered phone calls to assist customers with questions and orders.
- Assisted other departments when needed by providing additional support during busy periods.
- Analyzed sales data to identify trends in customer purchasing behavior that could be used to optimize inventory selection and pricing strategies.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
Lead Customer Service Manager
Walmart Super Centre
Regina, Saskatchewan
03.2002 - 10.2022
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained new cashiers on proper use of registers and store policies.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Followed company security procedures for handling large sums of money.
- Learned roles of other departments to provide coverage and keep store operational.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Helped with purchases and signed customers up for rewards program.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
Education
High School Diploma -
Miller Comprehensive High School
Regina, SK06-1981
Skills
- Cash handling
- Hard-working
- Customer service
- Adaptability and dependability
- Customer service management
- Punctual and reliable
- Positive attitude
Languages
English
Full Professional
Affiliations
- Family
- hiking
- crafting (stain glass to woodworking)
- camping
- gardening
Certification
- First aid & CPR/AED level C
certification #105046597. Issue date 2024-05-14 expiry date. 2027-05-14
References
References available upon request.
Timeline
File Maintenance/Head Cashier
Southern Plains Co-Op Ltd. (Oxbow Food Store)
12.2015 - 10.2024
Lead Customer Service Manager
Walmart Super Centre
03.2002 - 10.2022
High School Diploma -
Miller Comprehensive High School
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