Laurie Knight
Edmonton,AB
Summary
Dynamic and results-oriented professional with extensive experience at Southern Plains Co-op Ltd and Walmart, excelling in file maintenance and customer service management. Demonstrated expertise in data entry and problem-solving, significantly enhancing operational efficiency and customer satisfaction. Proven ability in fostering team collaboration and maintaining high accuracy in document management, embodying reliability and professionalism.
Overview
23
23
years of professional experience
1
1
Certification
Work History
File Maintenance Clerk/Head Cashier
Southern Plains C-op Ltd
12.2015 - 10.2024
- Conducted periodic reviews of files to ensure data integrity and compliance with company policies and regulations.
- Enhanced file organization by implementing a detailed categorization system for easy access and retrieval.
- Established strong working relationships with colleagues, fostering a collaborative environment that promoted efficient file maintenance practices.
- Maintained accurate records by consistently updating files with relevant information, ensuring up-to-date documentation.
- Supported departmental projects through efficient management and timely retrieval of necessary documents.
- Increased productivity with quick response times when locating crucial information for colleagues or clients.
- Trained new employees on file maintenance procedures, fostering adherence to established best practices within the team.
- Improved office efficiency by streamlining the file maintenance process, resulting in a more organized workspace.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Ensured compliance with financial and security policies, safeguarding store assets.
- Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
- Learned duties for various positions and provided backup at key times.
Lead Customer Service Manager
Walmart
03.2002 - 10.2015
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Boosted employee morale by fostering a positive work environment and recognizing outstanding performance.
- Established team priorities, maintained schedules and monitored performance.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Enhanced shopping experience, provided product information and location assistance.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Miller Comprehensive High School
Regina, SKSkills
- Data entry proficiency
- Accuracy and Precision
- Document Scanning
- Filing systems expertise
- General office functions
- Problem-Solving
- Reliability
- Flexibility
- Active Listening
- Task Prioritization
- Professionalism
- File Maintenance
Languages
English
Elementary
Certification
- First Aid Certification (Canadian Red Cross)
- Issue Date 2024-05-14 Expiry Date 2027-05-14
Interests
- Camping
- I like working with my hands and fixing things
- Backpacking and Hiking
- Gardening
- Stained Glass
- want to start with some wood working eventually
- Love Love to travel
Timeline
File Maintenance Clerk/Head Cashier
Southern Plains C-op Ltd
12.2015 - 10.2024
Lead Customer Service Manager
Walmart
03.2002 - 10.2015
- First Aid Certification (Canadian Red Cross)
- Issue Date 2024-05-14 Expiry Date 2027-05-14
High School Diploma -
Miller Comprehensive High School
Similar Profiles
Tyson BarbeauTyson Barbeau
Pump Attendant at Gilbert Plains Co-opPump Attendant at Gilbert Plains Co-op
Will CrandallWill Crandall
Fall Harvest Help at American Plains CO-OPFall Harvest Help at American Plains CO-OP
Willard HamlinWillard Hamlin
Sales Manager at Coastal Plains Farmers Co-Op, INC.Sales Manager at Coastal Plains Farmers Co-Op, INC.