Laurie CARIUS
Mirabel,QC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Interpreter
Kelly Services
07.2021 - Current
- Provided an on-demand interpreter service over the phone.
- Interpreted conversations between individuals with limited English language skills and representatives from various industries such as Healthcare, Insurance, Financial, Law Enforcement and others.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Always maintained a professional demeanor throughout the audio interpreting sessions and remain calm during audio interpreting sessions if one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls.
Bilingual Customer Service Representative
A TO Z CLEANING EXPERT
02.2020 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
Sales Representative
VALERIO CANEZ S.A
12.2017 - 11.2019
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific department.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Resolved customer problems and complaints.
Translator
Eagles Temple
09.2016 - 01.2017
- Translated documents in Haitian creole and English.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Provided verbal summaries of non-English documents for immediate use.
Server
RESTAURANT LAKAY
05.2016 - 09.2016
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
No Degree - ENGLISH
AMERICAN SENIOR HIGH SCHOOL
MIAMI, FLORIDADiploma - Spanish
UNIVERSIDAD DE CONGRESO
MENDOZA,ARGENTINA10.2017
High School Diploma -
INSTITUT LA SEVE
MARIN, HAITI08.2015
Diploma - English Language
Haute Etudes Superieurs De Pendefatim
Haiti02.2015
Skills
Multilingual in French, English
- Verbal and written communication
- Sales
- Client Service
- Microsoft office
- Multitasking abilities
- Flexible & Adaptable
- Lead prospecting
- Customer Engagement
Timeline
Interpreter
Kelly Services
07.2021 - Current
Bilingual Customer Service Representative
A TO Z CLEANING EXPERT
02.2020 - 05.2022
Sales Representative
VALERIO CANEZ S.A
12.2017 - 11.2019
Translator
Eagles Temple
09.2016 - 01.2017
Server
RESTAURANT LAKAY
05.2016 - 09.2016
No Degree - ENGLISH
AMERICAN SENIOR HIGH SCHOOL
Diploma - Spanish
UNIVERSIDAD DE CONGRESO
High School Diploma -
INSTITUT LA SEVE
Diploma - English Language
Haute Etudes Superieurs De Pendefatim
Similar Profiles
Meghan LovellMeghan Lovell
Team Lead at Kelly ServicesTeam Lead at Kelly Services
Michelle BuchananMichelle Buchanan
Long-Term Substitute Teacher at Kelly ServicesLong-Term Substitute Teacher at Kelly Services
Charoy BentleyCharoy Bentley
Iss Supervisor at Kelly ServicesIss Supervisor at Kelly Services
Taylor PrejeanTaylor Prejean
Tech Support at Kelly ServicesTech Support at Kelly Services
Okilandu Sylvain NgambeleOkilandu Sylvain Ngambele
SUPPLY CHAIN MANAGER at ACTION B SARLSUPPLY CHAIN MANAGER at ACTION B SARL