Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Koster

Summary

Dynamic Guest Experience Associate with a strong background in tourism management from Safari Niagara. Proven ability to enhance guest engagement through excellent communication and problem-solving skills. Experienced in research and training, with proficiency in Microsoft Word and PowerPoint, driving improvements in animal experience programs and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Guest Experience Associate

Safari Niagara
05.2024 - Current
  • Ensured welfare of animals by extensively explaining safety protocols
  • Welcomed guests and efficiently guided them through animal feeding experiences
  • Provided informational talks to guests about different animals in the park
  • Greets guests and directs them as they enter the park

Tourism Management Program Intern

Safari Niagara
10.2024 - 03.2025
  • Conducted thorough research about zoos across North America
  • Gathered and reviewed important statistics
  • Reviewed overall performance and made suggestions for 2025 season
  • Revised with detail Animal Experience Training Manuals

Sales Associate/Cashier

The Children's Place
05.2022 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability
  • Managed efficient cash register operations

Sales Associate/Cashier

Michaels
09.2019 - 08.2021
  • Trained new associates on store policies, procedures, and best practices to ensure consistency in operations
  • Provided excellent customer service enhancing overall shopping experience and driving business
  • Engaged customers on the benefits of rewards and completed enrollments

Education

Bachelor of Arts (Honors) - Tourism And Environment (Minor in Geography)

Brock University
St. Catharines, ON
06-2025

High School Diploma -

Sir William Mulock Secondary School
Newmarket, ON
06-2021

Skills

  • Punctual and responsible
  • Great time management skills
  • Efficient problem solving skills
  • Excellent communication
  • Experience with Microsoft Word and PowerPoint
  • Tourism industry insight

Timeline

Tourism Management Program Intern

Safari Niagara
10.2024 - 03.2025

Guest Experience Associate

Safari Niagara
05.2024 - Current

Sales Associate/Cashier

The Children's Place
05.2022 - 01.2025

Sales Associate/Cashier

Michaels
09.2019 - 08.2021

Bachelor of Arts (Honors) - Tourism And Environment (Minor in Geography)

Brock University

High School Diploma -

Sir William Mulock Secondary School

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Lauren Koster